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An Old Favorite

Posted on 04/26/2013 by Chris A. Maslin

The term brainstorming may remind you of an out-of-date practice used by the corporate masses a couple of decades ago, but it’s worth taking a second look at the advantages of this...

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Choose Your Words Wisely

Posted on 04/26/2013 by Ann Ashley

Customer, client, patron, consumer…no matter what you call them, these folks keep us employed. They pay our bills, challenge us to create new and better products, and demand that we meet...

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The Hardest Thing to Say

Posted on 04/26/2013 by Ann Ashley

Why is it that, “I’m sorry” seems to be the hardest thing to say? In a world where the customer is always right, apologies can seem to be a necessary, even daily, evil. This can...

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Providing Good Customer Service Could be the Difference Between Success…or Not.

Posted on 04/26/2013 by Ann Ashley

I was recently chatting with an acquaintance about one of the courses we teach here – Gracious Hospitality the Biltmore Way. As I was pontificating on the merits of the training, she stopped...

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Epic Failure and Resiliency

Posted on 04/26/2013 by Anna Sullins

As the Olympic games continue to inspire pride and a winning spirit in our nation, let us be reminded that victory is rarely achieved without first the taste of failure. Dan McCarthy of Great...

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