Grand Visions

Topics

RSS Feed


Storytelling as a Business Strategy

Posted on 05/21/2014 by Ann Ashley

Every company has a story. Maybe it’s the inspired beginnings of an organization’s founders who created a company fueled only by a dream. Maybe it’s the rags-to-riches tale of...

Read More

Are Your Employees Engaged?

Posted on 01/23/2014 by Anna Sullins

What exactly is employee engagement, and why does it matter? Great questions. For the answers, let’s take a walk through your business. What do you see? Sure, your employees are present...

Read More

Providing Good Customer Service Could be the Difference Between Success…or Not.

Posted on 04/26/2013 by Ann Ashley

I was recently chatting with an acquaintance about one of the courses we teach here – Gracious Hospitality the Biltmore Way. As I was pontificating on the merits of the training, she stopped...

Read More

Are your customers loyal? Are you sure?

Posted on 04/26/2013 by Ann Ashley

Part 2 of our 3 part Gracious Hospitality series Last week in our discussion about customer service, we determined that becoming a customer-centric business is critical to successfully compete in...

Read More

Instead of goals, set a vision!

Posted on 04/26/2013 by Anna Sullins

If there is a lesson to be learned from young George Vanderbilt, it’s that a vision worth having is a vision worth working for. It’s the start of a new year and, as custom dictates,...

Read More

Welcome!

Your opinion is important to us. After your visit, would you be willing to answer a few questions about our website?