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The Hardest Thing to Say

Posted on 04/26/2013 by Ann Ashley

Why is it that, “I’m sorry” seems to be the hardest thing to say? In a world where the customer is always right, apologies can seem to be a necessary, even daily, evil. This can...

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Providing Good Customer Service Could be the Difference Between Success…or Not.

Posted on 04/26/2013 by Ann Ashley

I was recently chatting with an acquaintance about one of the courses we teach here – Gracious Hospitality the Biltmore Way. As I was pontificating on the merits of the training, she stopped...

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Epic Failure and Resiliency

Posted on 04/26/2013 by Anna Sullins

As the Olympic games continue to inspire pride and a winning spirit in our nation, let us be reminded that victory is rarely achieved without first the taste of failure. Dan McCarthy of Great...

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Return on Investment: Corporate Sustainability

Posted on 04/26/2013 by Chris A. Maslin

Corporate Social Responsibility (CSR) is a hot topic, and critical to Biltmore’s core value of community service. Specifically, we seek to also be force for sustainability in our local...

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Creating a Nurturing Culture

Posted on 04/26/2013 by Chris A. Maslin

Do you have a pulse on your organization’s culture? Take a look around - what are the conversations about in the break room? What kinds of Dilbert cartoons are posted on bulletin boards?...

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