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Be a Leader Gladly Followed

Posted on 04/26/2013 by Steve Watson

One of my “friends” on my Facebook page is Tony Dungy, former NFL head coach. His resume is impressive. His accomplishments include being the first African American head coach to win a...

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Infusing Company Culture into New Employees

Posted on 04/26/2013 by Chris A. Maslin

Many companies spend a great deal of time and energy attempting to create that perfect culture they want their employees to associate with their business. What some of these organizations fail to...

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Choose Your Words Wisely

Posted on 04/26/2013 by Ann Ashley

Customer, client, patron, consumer…no matter what you call them, these folks keep us employed. They pay our bills, challenge us to create new and better products, and demand that we meet...

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The Hardest Thing to Say

Posted on 04/26/2013 by Ann Ashley

Why is it that, “I’m sorry” seems to be the hardest thing to say? In a world where the customer is always right, apologies can seem to be a necessary, even daily, evil. This can...

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Providing Good Customer Service Could be the Difference Between Success…or Not.

Posted on 04/26/2013 by Ann Ashley

I was recently chatting with an acquaintance about one of the courses we teach here – Gracious Hospitality the Biltmore Way. As I was pontificating on the merits of the training, she stopped...

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