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Are your customers loyal? Are you sure?

Posted on 04/26/2013 by Ann Ashley

Part 2 of our 3 part Gracious Hospitality series Last week in our discussion about customer service, we determined that becoming a customer-centric business is critical to successfully compete in...

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The Unapproachable

Posted on 04/26/2013 by Ann Ashley

Most of us look for potential employees who are friendly people. We expect them to smile, greet, and engage the customer. Because this behavior comes naturally for many, it’s easy to...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

The Biltmore Center for Professional Development is pleased to offer a special one-day workshop designed to transform any organization’s customer service into gracious hospitality. Beyond...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

Move beyond basic customer service training and offer your employees and in turn your customers something truly remarkable - GRACIOUS HOSPITALITY ™. Biltmore® is an established leader in...

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Know Thyself: Management Styles

Posted on 04/26/2013 by Steve Watson

One of the defining qualities of good managers is that they have more than professional knowledge. They have self-knowledge—in other words, they can look inward to examine their own...

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