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Social Media Mastery for Event Planners

Posted on 04/26/2013 by Anna Sullins

Social media can make an event the must-attend meeting of the year or keep it from even showing up on an AskJeeves search. Here are five simple concepts you can use to make your event a social...

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Are your customers loyal? Are you sure?

Posted on 04/26/2013 by Ann Ashley

Part 2 of our 3 part Gracious Hospitality series Last week in our discussion about customer service, we determined that becoming a customer-centric business is critical to successfully compete in...

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The New Efficiency

Posted on 04/26/2013 by Anna Sullins

In the not-so-distant past, the word efficiency brought to mind thoughts of doing more in less time – a stressful task for many already stretched to their limit and beyond. The word itself...

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The Unapproachable

Posted on 04/26/2013 by Ann Ashley

Most of us look for potential employees who are friendly people. We expect them to smile, greet, and engage the customer. Because this behavior comes naturally for many, it’s easy to...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

The Biltmore Center for Professional Development is pleased to offer a special one-day workshop designed to transform any organization’s customer service into gracious hospitality. Beyond...

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