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Are your customers loyal? Are you sure?

Posted on 04/26/2013 by Ann Ashley

Part 2 of our 3 part Gracious Hospitality series Last week in our discussion about customer service, we determined that becoming a customer-centric business is critical to successfully compete in...

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The New Efficiency

Posted on 04/26/2013 by Anna Sullins

In the not-so-distant past, the word efficiency brought to mind thoughts of doing more in less time – a stressful task for many already stretched to their limit and beyond. The word itself...

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The Unapproachable

Posted on 04/26/2013 by Ann Ashley

Most of us look for potential employees who are friendly people. We expect them to smile, greet, and engage the customer. Because this behavior comes naturally for many, it’s easy to...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

The Biltmore Center for Professional Development is pleased to offer a special one-day workshop designed to transform any organization’s customer service into gracious hospitality. Beyond...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

Move beyond basic customer service training and offer your employees and in turn your customers something truly remarkable - GRACIOUS HOSPITALITY ™. Biltmore® is an established leader in...

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