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The Unapproachable

Posted on 04/26/2013 by Ann Ashley

Most of us look for potential employees who are friendly people. We expect them to smile, greet, and engage the customer. Because this behavior comes naturally for many, it’s easy to...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

The Biltmore Center for Professional Development is pleased to offer a special one-day workshop designed to transform any organization’s customer service into gracious hospitality. Beyond...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

Move beyond basic customer service training and offer your employees and in turn your customers something truly remarkable - GRACIOUS HOSPITALITY ™. Biltmore® is an established leader in...

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Team Building: Start with the Ending

Posted on 04/26/2013 by Chris A. Maslin

“Coming together is a beginning. Keeping together is progress. Working together is success.” ~ Henry Ford An organization cannot operate successfully if all of the parts making up the...

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Know Thyself: Management Styles

Posted on 04/26/2013 by Steve Watson

One of the defining qualities of good managers is that they have more than professional knowledge. They have self-knowledge—in other words, they can look inward to examine their own...

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