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Team Building: Start with the Ending

Posted on 04/26/2013 by Chris A. Maslin

“Coming together is a beginning. Keeping together is progress. Working together is success.” ~ Henry Ford An organization cannot operate successfully if all of the parts making up the...

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Know Thyself: Management Styles

Posted on 04/26/2013 by Steve Watson

One of the defining qualities of good managers is that they have more than professional knowledge. They have self-knowledge—in other words, they can look inward to examine their own...

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The One Word Solution for Great Customer Service

Posted on 04/26/2013 by Ann Ashley

What is the most important word in any person’s vocabulary? Their name of course! Whether it is a given birth name or a nickname, hearing ones name makes a person feel important and special....

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