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Creating Customer Loyalty



Are Your Employees Engaged?

Posted on 01/23/2014 by Anna Sullins

What exactly is employee engagement, and why does it matter? Great questions. For the answers, let’s take a walk through your business. What do you see? Sure, your employees are present...

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Choose Your Words Wisely

Posted on 04/26/2013 by Ann Ashley

Customer, client, patron, consumer…no matter what you call them, these folks keep us employed. They pay our bills, challenge us to create new and better products, and demand that we meet...

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The Hardest Thing to Say

Posted on 04/26/2013 by Ann Ashley

Why is it that, “I’m sorry” seems to be the hardest thing to say? In a world where the customer is always right, apologies can seem to be a necessary, even daily, evil. This can...

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Providing Good Customer Service Could be the Difference Between Success…or Not.

Posted on 04/26/2013 by Ann Ashley

I was recently chatting with an acquaintance about one of the courses we teach here – Gracious Hospitality the Biltmore Way. As I was pontificating on the merits of the training, she stopped...

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Are your customers loyal? Are you sure?

Posted on 04/26/2013 by Ann Ashley

Part 2 of our 3 part Gracious Hospitality series Last week in our discussion about customer service, we determined that becoming a customer-centric business is critical to successfully compete in...

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