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Gracious Hospitality



The Hardest Thing to Say

Posted on 04/26/2013 by Ann Ashley

Why is it that, “I’m sorry” seems to be the hardest thing to say? In a world where the customer is always right, apologies can seem to be a necessary, even daily, evil. This can...

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The Unapproachable

Posted on 04/26/2013 by Ann Ashley

Most of us look for potential employees who are friendly people. We expect them to smile, greet, and engage the customer. Because this behavior comes naturally for many, it’s easy to...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

The Biltmore Center for Professional Development is pleased to offer a special one-day workshop designed to transform any organization’s customer service into gracious hospitality. Beyond...

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Beyond Customer Service

Posted on 04/26/2013 by Ann Ashley

Move beyond basic customer service training and offer your employees and in turn your customers something truly remarkable - GRACIOUS HOSPITALITY ™. Biltmore® is an established leader in...

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