Grand Visions

Topics

RSS Feed


Storytelling as a Business Strategy

Posted on 05/21/2014 by Ann Ashley

Every company has a story. Maybe it’s the inspired beginnings of an organization’s founders who created a company fueled only by a dream. Maybe it’s the rags-to-riches tale of...

Read More

Providing Good Customer Service Could be the Difference Between Success…or Not.

Posted on 04/26/2013 by Ann Ashley

I was recently chatting with an acquaintance about one of the courses we teach here – Gracious Hospitality the Biltmore Way. As I was pontificating on the merits of the training, she stopped...

Read More

Are your customers loyal? Are you sure?

Posted on 04/26/2013 by Ann Ashley

Part 2 of our 3 part Gracious Hospitality series Last week in our discussion about customer service, we determined that becoming a customer-centric business is critical to successfully compete in...

Read More

The Hardest Thing to Say

Posted on 04/26/2013 by Ann Ashley

Why is it that, “I’m sorry” seems to be the hardest thing to say? In a world where the customer is always right, apologies can seem to be a necessary, even daily, evil. This can...

Read More

The Unapproachable

Posted on 04/26/2013 by Ann Ashley

Most of us look for potential employees who are friendly people. We expect them to smile, greet, and engage the customer. Because this behavior comes naturally for many, it’s easy to...

Read More

Welcome! Please help us improve our website?

Your opinion is important to us. After your visit, would you be willing to answer 5 quick questions about our website? It should only take between 2-3 minutes to complete.

Clicking yes below will open our survey, please continue your website visit and fill this out when you are finished.