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Five Keys to Providing Excellent Customer Service

Posted on 12/08/2017 by Hannah Grady

Customer service is the last great differentiator between organizations. You cannot afford to push it to the back burner, rather, customer service must be seen as an integral part of every employee&...

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Employee Engagement at Biltmore: The Value of Meaningful Work

Posted on 05/19/2017 by Hannah Grady

It is commonly accepted that happy employees create successful businesses, but what creates happy employees? Engaging employees involves more than simple encouragement from supervisors, and...

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Storytelling as a Marketing Tool

Posted on 04/26/2017 by Hannah Grady

Imagine you are a 10 year-old girl living in the 60s, swinging your legs languidly on a porch swing and flipping through a magazine looking for something interesting. You come across a picture of...

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