Every hallway, treasure, and trail tell a story at Biltmore. Some of the best tales, however, come from the people who maintain our legacy. Learn more about working in an environment where world-class guest service is delivered daily – and get a firsthand glimpse into an exciting career at Biltmore.
After 27 years in sales, Bill Lilly thought it was time to retire. A few years later, however, he missed the challenge and camaraderie. After looking for a place to call home, he chose the nation’s largest – Biltmore. Four years later, he’s still here and having fun, earning his well-deserved nickname as our “Perfect Parking Host.” As one of our shuttle drivers, Bill says the best part of his job is interacting with almost 98% of our guests. First impressions are very important, and Bill makes one of the best. He ensures every visitor gets the same first-class hospitality that George Vanderbilt extended to his own guests.
Bill’s favorite memory is a shuttle drive back from one of our concerts. A young lady screamed from the back of Bill’s bus, startling him into immediate action. “Are you all right?” a concerned Bill asked, only to be told (much to his relief) that she had just been proposed to by her boyfriend. A year later, the couple ended up getting married on the estate, and Bill was able to see them after the wedding.
Bill is a very special part of a department that prides itself on teamwork and spirit. Parking and Transportation, under the leadership of Manager Melody Crawford, is a family of 80. A family that works together to get the job done and truly lives the motto “Everyone is our Guest.”