Group Reservation Policies & FAQ
Group Deposit & Cancellation Policies
A deposit based on the value of your first night's stay is required to secure your reservation for a room or package. This deposit will be applied to your last night's stay and will be forfeited in the event of an early departure.
If you cancel 15 or more days before your arrival, a $50.00 cancellation fee is charged; the remainder of the deposit is returned to your credit card.
If you cancel within 14 days of your arrival, the cancellation fee is equal to your deposit.
To revise an existing reservation, please call our reservation department toll-free 866-779-6277, Monday–Friday 8:30 a.m.–5:00 p.m. ET.
Frequently Asked Questions
When I check for availability, I get the message that nothing's available. What can I do?
We may be sold out on one or more of the dates you've requested. Please change dates and try again.
The block for your group may already be full. Please call 866-779-6277 to verify.
The options you requested may include a room type or package that is not available.
Please change your request and try again.
You may have too many people on your reservation request. There is a limit of four people per guest room or suite. At least one person on your reservation request must be an adult. For multiple and/or adjoining rooms, please contact group sales.
There may be stay requirements for specific dates. Please change the dates and try again.
Do you have smoking rooms or pet-friendly rooms?
Pets are not permitted at the inn; however service animals are allowed. All guest rooms and internal public areas of the Inn on Biltmore Estate are non-smoking. There are exterior areas of the Inn designated for smokers.
Do the prices shown online include taxes?
No. All prices are quoted exclusive of applicable taxes.
When is check-in and check-out?
Check-in begins at 4:00 p.m. Check-out time is 11:00 a.m.
Should I make dinner reservations prior to my arrival?
Dining reservations are strongly encouraged and may be made in advance by calling 866-336-1245. Evening dining choices include The Dining Room at the Inn on Biltmore Estate and the Bistro adjacent to our winery.
Does The Dining Room have a dress code?
Collared shirts and slacks are suggested for men; dresses, skirts, or dress pants and blouses are suggested for women.
If I plan to pick up my admission tickets at check-in, how do I get onto the estate and to the inn?
Please tell the security officer at the entrance gate that you are registering at the Inn. The officer will verify that you are on the arrival list for the day. Once on the estate, follow the signs to the Inn. From the entrance gate, the inn is approximately three miles.
Will I be able to charge purchases to my room?
Purchases at any dining or retail outlet on the estate may be charged to your room, provided you have established credit upon check-in by presenting your valid, current credit card.
In order to make my reservation online, you are asking for my e-mail address. Is that required and what is your privacy policy?
If you wish to make a reservation online, you are required to provide us with a valid e-mail address. Please read our privacy policy. If you prefer not to release your e-mail address, you are welcome to call our reservation department toll-free at 866-779-6277 (Monday–Friday 8:30 a.m.–5:00 p.m. ET).
If I request a particular feature, am I guaranteed to receive it?
We will honor your request for special features to the best of our ability, but we cannot guarantee them.
Didn't find the answer to your question?
Please call an Inn on Biltmore Estate representative toll-free 866-779-6277 (Monday–Friday 8:30 a.m.–5:00 p.m. ET).
