Biltmore Welcomes Guests with Special Needs
We offer reduced-price admission to guests with disabilities. For more information, contact Guest Services at 800-411-3812.
We hope you will find your visit to Biltmore to be enjoyable and easily accessible.
Parking and Transportation:
Parking assistance is available for guests with state-issued parking permits. For assistance, contact the first available parking host.
A car is required for travel between locations on the estate.
We offer a shuttle from Biltmore House parking lots to the front door of the house. We also offer shuttles from the house to the Conservatory, April through December. We do not offer shuttles from the house to Antler Hill Village & Winery.
Each of those locations has a parking lot within walking distance, and parking at Biltmore is free and plentiful. Parking located next to the Conservatory is limited and provides wheelchair access to the Walled Garden.
The self-guided Biltmore House tour includes rooms on four floors and several flights of stairs. Due to the historic architecture of the house, only the first and second floors are accessible by wheelchair.
Guests are welcome to sit and take a break on any chair or seat with a green cushion in the guest areas inside Biltmore House. Guests who are unable to visit the third floor and basement are also invited to have a seat in our designated second floor rest area and watch a video of the rooms they are unable to access.
All restaurants and shops on the estate are accessible by wheelchair. All locations on the estate provide accessible restrooms. There are no public restrooms located inside Biltmore House. Biltmore House and the Winery have a very limited number of wheelchairs available on a first-come, first-served basis for inside use only. Please bring your own wheelchair to ensure your comfort.
Guides and Estate Media:
Guests with hearing difficulties can visit the Front Desk of Biltmore House to request a Neckloop Telecoil Coupler or a printed transcript of our audio guide. Printed transcripts are also available for all Biltmore films shown on the estate.
Guests with hearing difficulties who wish to request a Sign Language Interpreter can do so by calling 800-411-3812 at least seven days prior to visiting Biltmore. Sign Language Interpreters are available for all tours offered by Biltmore.
Guests who are blind or have low vision can visit the Front Desk of Biltmore House to receive a complimentary audio guide.