Social media can make an event the must-attend meeting of the year or keep it from even showing up on an AskJeeves...
Authentic Leadership
Archives
Team Building: Start with the Ending
By Chris A. Maslin
“Coming together is a beginning. Keeping together is progress. Working together is success.” ~ Henry Ford An organization cannot operate successfully if...
Employee Engagement
Archives
Great Leadership as Taught by Bad Bosses
By Steve Watson
Some of the most valuable lessons—What NOT to do—in life are taught by the bad examples of others. Dan McCarthy has a...
Cultivating Change
Archives
The New Efficiency
By Anna Sullins
In the not-so-distant past, the word efficiency brought to mind thoughts of doing more in less time – a stressful task for...
Strategic Storytelling
Archives
What's Your Story?
By Chris A. Maslin
Every company has a story. Maybe it’s the inspired beginnings of an organization’s founders who created a company fueled only by a...
The Art of Customer Service
Archives
The Hardest Thing to Say
By Ann Ashley
Why is it that, “I’m sorry” seems to be the hardest thing to say? In a world where the customer is always...
The Art of Customer Service
Archives
The Unapproachable
By Ann Ashley
Most of us look for potential employees who are friendly people. We expect them to smile, greet, and engage the customer. Because...
Strategic Storytelling
Archives
Infusing Company Culture into New Employees
By Chris A. Maslin
Many companies spend a great deal of time and energy attempting to create that perfect culture they want their employees to associate...
Cultivating Change
Archives
Epic Failure and Resiliency
By Anna Sullins
As the Olympic games continue to inspire pride and a winning spirit in our nation, let us be reminded that victory is...
Strategic Storytelling
Archives
Creating a Nurturing Culture
By Chris A. Maslin
Do you have a pulse on your organization’s culture? Take a look around - what are the conversations about in the break...
