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Employee Engagement



Five Keys to Providing Excellent Customer Service

Posted on 12/08/2017 by Chris A. Maslin

Customer service is the last great differentiator between organizations. You cannot afford to push it to the back burner, rather, customer service must be seen as an integral part of every employee&...

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The Only Thing Constant is Change

Posted on 07/03/2014 by Anna Sullins

"The Only Thing Constant Is Change" These words were spoken over 1500 years ago by the Greek philosopher, Heraclitus, and are certainly as applicable today as they must have been then. Whether...

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Be a Leader Gladly Followed

Posted on 04/26/2013 by Steve Watson

One of my “friends” on my Facebook page is Tony Dungy, former NFL head coach. His resume is impressive. His accomplishments include being the first African American head coach to win a...

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The Power of Empowerment

Posted on 04/26/2013 by Steve Watson

Ever been to a business and had, what you thought, was a minor complaint to share? Instead of an apology and swift resolution, you received a weary, “You’ll have to talk to my manager....

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Know Thyself: Management Styles

Posted on 04/26/2013 by Steve Watson

One of the defining qualities of good managers is that they have more than professional knowledge. They have self-knowledge—in other words, they can look inward to examine their own strengths...

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