Gracious Hospitality Transcends Industry Boundaries

Written By Emily McCollin


The Art of Customer Service

What does a car dealership, hotel, and craft brewery have in common? While it may seem that the differences are huge, they all share the common need for customers. Each of these industries would cease to exist without the participation of people. At Biltmore Center’s October 2016 Open Enrollment clients participating in professional developmentworkshops, leaders from organizations in these industries and many others learned Biltmore’s best practices for serving both internal and external customers well. Our facilitators introduced workshop participants to our time-tested customer service philosophy of Gracious Hospitality® that transcends industry boundaries. As each participant developed a traction plan for change in their own organization, they shared their best practices with each other, helping find solutions and inspiring new efforts. We look forward to hearing the success stories of these participants in the years to come as they continue to develop customer service excellence in their organizations.

Check our program listing for upcoming workshop dates!