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Ticket and Tour Refund Request

Gardens & Grounds Tickets

Refunds issued automatically. Please allow 4-6 weeks for processing.

Downton Abbey Tickets  

Refunds issued automatically. Please allow 4-6 weeks for processing.

Daytime Tickets

For Tickets March 17–April 28

Request a refund by using this form or calling 800-411-3812. Please allow 4-6 weeks for processing.

Lodging Guests

If you wish to cancel or reschedule your hotel reservation, please either email staybiltmore@biltmore.com with your name and confirmation number or call 866-336-1245.

Group Guests

Please contact Group Sales at 866-851-4661.

Annual Passholders

Biltmore Annual Passes have automatically been extended by three months.