Client Testimonials

"Thank you for a fantastic morning with our team. The scheduling process was seamless, the accommodations were beautiful, and we found the training to be just what we needed. We appreciate your accommodation and look forward to working with you in the future."
Melissa Hudson-Gant
National Development Director
Pediatric Brain Tumor Foundation

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Environmental Protection Agency logo

"Our facilitator was so enthusiastic. He truly opened a door to a whole new level of customer service for us to explore, with the Gracious Hospitality program."
Katy Anthony
Environmental Protection Agency

"This kind of training is unique because you are sharing experiences and lessons from the Biltmore Estate business model. Sharing the secret of your success of how to run a 2,000+ person operation is remarkable."
Ben Kirshner, CEO, Elite SEM
Chapter President, NY Chapter
EO (Entrepreneurs' Organization)

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Lane Construction Company logo

"As a result of our work with the Biltmore Center for Professional Development, the Lane HR team came away with a better understanding of how we can help our company meet its long-term goals through the development of a high-performance workforce. We also have direction, new tools, and new energy."
Kristy Blackman, SPHR
VP of Human Resources
Lane Construction Company

"Thank you so much for the terrific program! My team loved it and really enjoyed the fact that you tailored the information to our industry and our core values! They came in a group and left a team!"
LeAnn Bobitt
Regional Vice President
SalonCentric Stores South

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"The administrators were enthusiastic about the training delivered by the Biltmore Estate Professional Development Group. Our facilitator shared effective communication strategies for leaders as well as highlighted time management and life balance practices which can be used from business to education. The practical techniques emphasized the importance of having procedures that allow leaders to focus on their main objective, which in our situation is providing the best education for the students. These educators can effectively manage communications and time so that the important issues can have their attention."
Jan Webster
Western Region Education Service Alliance

"A personal note of thanks expressing my gratitude for your role in making the Ole Miss study trip a success. I keep telling everyone it wasn’t perfect; it was beyond perfect. I look forward to working with you in the future!"
Candis Varnell, M.Ed.
Department of Nutrition and Hospitality Management, University of Mississippi

"The Biltmore Group did a fantastic job. I heard many comments that the training was the best they had received in their career. The "hospitality" perspective is really a universal language and is good business, whatever the business. Biltmore brought this home and the training is having a lasting impact on our campus."
Walter Dalton
Isothermal Community College; Spindale, NC

"Without a doubt one of the most professional and well organized training sessions I have attended. The messages were clear and all objectives were met. A hospitable group of leaders who have a true passion for their customers."
Steve Burrell
Director of Operations, Charlotte Regional Visitors Authority