Passholder Policies

We welcome you to our passholder family and appreciate your support of our efforts to preserve Biltmore for all guests to enjoy. We are committed to providing a safe, relaxing environment for your visit and hope you will explore the estate often. In preparation for spending time with us, please review and adhere to the following policies of your membership.

Estate Access
  • All annual Passholders must use the main entrance to access the property. View interactive map. Please have your Biltmore Pass and guests' tickets ready to show at the Admission Gate. Tickets and/or passes will be checked at the front doors of Biltmore House and the Winery.
  • Biltmore reserves the right to revoke an Annual Pass if it is presented for admission by anyone other than the Passholder of record or if the Passholder violates the rules and regulations of this property or the State of North Carolina. These policies are subject to change; please check back for current updates.
  • Passholders have access to the estate 30 minutes before and one hour after regular operating hours. Hours vary seasonally. View current hours.
  • Reservations are required for Biltmore House entry. Learn more and reserve.
  • Passes are not valid for admission to evening events, including Biltmore Concert Series and Candlelight Christmas Evenings.
  • For your convenience, guest parking is provided at all guest-accessible locations. Parking is not allowed on roadsides, in non-guest areas, or on trails. Learn more about park & walk and park & ride parking lot options.
  • Biltmore Annual Passes are activated on the date of purchase and are valid for one year. Passes are non-refundable and may not be used by other guests.
  • Biltmore Concert Series tickets cannot be re-sold. Tickets re-sold are subject to being declared void and no refund of the purchase price will be provided.
  • Should free guest tickets be issued to Passholders during promotional events, they may be used only as gifts by the Passholder. Biltmore tickets may not be redeemed for cash or sold by any person for cash or other value. Biltmore in its discretion may refuse to honor gift tickets which it determines have been sold.
  • Annual pass purchase includes free admission for dependents ages 16 and younger. Free admission is limited to immediate family. If you are interested in bringing a youth group, please contact Group Sales.
  • Reservations are required for Biltmore House entry. Learn more and reserve.
  • For your safety and the protection of this historic home, all bags, packages, and boxes will be inspected by security personnel upon entry. We reserve the right to refuse admission for any bag, parcel, or other item.
  • All guests must follow rules and regulations of this property and the State of North Carolina.
  • You must be 21 years or older to consume alcohol.
  • Weapons are not permitted inside Biltmore House.
  • Please use designated smoking areas only. For fire safety, smoking is prohibited on all estate trails and wooded areas, in the farm yard and in our gardens.
Lost & Found
  • If you have misplaced something, Biltmore has a lost and found procedure that may be helpful. Lost items are kept in the area where found for 24 hours. After that time, items are held in our centralized lost and found department for 30 days. To notify us that an item is missing, please leave your contact information at 828-225-6301.  After 30 days, unclaimed items will be donated.
  • Please note that personal property is the responsibility of the guest. Biltmore does not assume responsibility for any lost or stolen personal property. Please keep all personal property with you during your visit, or place securely in a locked location.
Photography and Trademarks


  • Inside Biltmore House: Taking photographs by cell phone or cameras, without flash, is permitted on the self-guided tour for personal use only. No commercial photography is allowed. Photography is not permitted on specialty tours inside Biltmore House. Video cameras, tripods, monopods, selfie sticks, or any other photography equipment are not allowed inside Biltmore House. For the safety and convenience of all guests, group photos must be taken outside of Biltmore House.
  • Outside Biltmore House: Taking photographs of the exterior of Biltmore House and grounds or sketching images of the house or estate grounds is permitted for personal use only.  Set up must be minimal, requiring no more than two pieces of equipment. The following are not permitted for personal photography or sketching: changing of clothing, hair or make-up styling, lighting set-up or disruption of guest areas.  For wedding photography, see policy below.  All commercial uses are prohibited without express written consent. Recording, filming, photography, or taping of any concert is strictly prohibited.
  • Drones & Aerial Photography: Use of unmanned aerial vehicles or drones while on Biltmore property is prohibited. Aerial photography of Biltmore House is prohibited without written consent.
  • Commercial Photography: All commercial uses of photography or video is prohibited without written permission.
  • Wedding Photography: Taking wedding photography or portraits on the property is prohibited without previous written permission.

Trademarks and Copyright

  • The image, logo, and name of Biltmore are registered trademarks and cannot be used by outside parties without permission from The Biltmore Company.
  • No content from our website may be used, reproduced, transmitted, or distributed, except pages that are configured to enable the download of particular content, such as computer wallpaper. In that case, you may download one copy of this content to a single computer for your personal, non-commercial home use only.
Recreational Activity

Wildlife Viewing

  • Biltmore is a natural habitat for wildlife and as such, our guests may see these animals during a visit to the estate. Wildlife species are not part of our farm animal program. 
  • Do not approach wildlife too closely. If your presence causes an animal to change its behavior, please move away slowly until the animal resumes its normal activity.
  • Use binoculars or a photo lens if you have interest in viewing an animal on the estate. Getting close enough to see may cause the animal to become aggressive and is strongly discouraged.
  • Wildlife behavior is unpredictable; never offer food or bait in an effort to draw animals closer.
  • ​Do not attempt to pet or lift any wildlife on the estate.

Pet Policy

  • Biltmore welcomes pets on the property, however only service animals are allowed inside estate buildings. In accordance with North Carolina law, pets must be leashed and under your physical control at all times.
  • Leashed pets are allowed on the outdoor patios of Bistro and Cedric's Tavern, but patio seating should be requested from the host or hostess inside first.
  • For the safety of pets and horses, pets are not allowed at Biltmore Equestrian Center or on horse trails.
  • Per state law, pets may not enter fenced enclosures that protect farm animals. This law protects both pets and farm animals from harm.
  • Waste disposal bags and trash receptacles are provided for your pet in select areas, please use them while on the property.

Biking and Hiking

  • We have designated trails for our guests to enjoy biking and hiking. Trail maps are available at the Outdoor Adventure Center, and you can download a gardens map here.
  • All Passholders must check in with the Bike Barn or Outdoor Adventure Center in Antler Hill Village regarding trail availability and closures. Please do not access unmarked trails.
  • Estate roads are intended for vehicle traffic. For your safety, do not bike or walk along roadways, including those designated "staff only" or "no guests beyond this point.

Food & Beverage

  • No food or beverages are allowed inside Biltmore House.
  • Outside food and beverage is not permitted in estate dining locations, Antler Hill Village or Biltmore House areas, including the Front Lawn area of Biltmore House, Stable Courtyard, and South Terrace.
  • Picnics with outside food and beverages are permitted in other locations on the grounds, and we invite you to visit Guest Services for recommended picnic spots. Tailgating, including use of tents, grills, multiple camping chairs/tables, and large coolers, is not permitted in Biltmore parking lots or on the grounds.
  • For guests looking for a place on property to enjoy their outside food and beverage, we recommend the following locations:
    The sloped lawn in front of Diana*
    Bass Pond and surrounding trails
    Lagoon and surrounding trails
    *Space may be limited when private events are in progress
  • No outside alcohol is ever permitted on Biltmore property.

Biltmore reserves the right to revoke a pass due to the violation of any of the above policies.