Cultivating Change

$1,232.00

Clear
SKU: N/A Category:

Description

No matter your industry, discover how you can make change your ally. Through this workshop, we dissect the roadblocks that prevent change from being an effective tool and reveal how you can promote momentum and growth. You’ll gain the insight and knowledge necessary from Biltmore’s time-tested strategies to create a plan to implement change effectively and intentionally within your organization.

Additional information

Date

May 19th, 2020, October 20th, 2020

Reviews

There are no reviews yet.

Be the first to review “Cultivating Change”

Your email address will not be published. Required fields are marked *

Key Takeaways

  • Learn time-tested Biltmore best practices to assess and improve your organization.
  • Discover and adapt our standards and processes to provide world-class service to your customers and clients at every touchpoint.
  • Obtain methods for creating a service culture that empowers your employees and creates extraordinary experiences for your customers—no matter the industry.
  • Discover how to convert a dissatisfied customer into your biggest fan with our service recovery strategy.
  • Transform our best practices into a personalized action plan with measurable results.

Intended Audience

  • Learn time-tested Biltmore best practices to assess and improve your organization.
  • Discover and adapt our standards and processes to provide world-class service to your customers and clients at every touchpoint.
  • Obtain methods for creating a service culture that empowers your employees and creates extraordinary experiences for your customers—no matter the industry.
  • Discover how to convert a dissatisfied customer into your biggest fan with our service recovery strategy.
  • Transform our best practices into a personalized action plan with measurable results.

Details

This course offers 8 hours of Biltmore Center for Professional Development® training with two facilitators. Registration begins around 8 a.m., and the workshop will last from approximately 8:30 a.m. to 5 p.m. Workshop times will be confirmed once you are registered. The following items are included with your registration:

  • 8 hours of interactive learning
  • Comprehensive reference materials
  • Immersive field experience on Biltmore Estate, demonstrating customer service best practices in action
  • Opportunity to hear from current Biltmore leaders
  • Breakfast and lunch prepared by our award-winning chefs. Breakfast begins with registration at 8 a.m.
  • Follow-up coaching session 45-60 days following workshop completion
  • One single-day admission ticket to Biltmore House & Gardens. Details will be confirmed upon registration.
  • Participants receive corporate rates of 30-50% off lodging each night at The Inn on Biltmore Estate or Village Hotel on Biltmore Estate. Accommodations are not included with registration.

Pricing

Early Bird Pricing: $1,147

Early bird pricing of 15% off standard registration is available when booked 120 days or more before the course start date.
Sessions beginning after December 31, 2019: $1,232

Standard Pricing: $1,350

Standard registration is available when booked less than 120 days prior to the program start date.
Sessions beginning after December 31, 2019: $1,450

Alumni Pricing: $1,215

Alumni rate is available to Biltmore Center Alumni at any time.
Sessions beginning after December 31, 2019: $1,305

Other Discounts

Employees in Education: $1,215
Non-Profit Employees: $1,215
Sessions beginning after December 31, 2019: $1,305

Groups of 5 or more participants receive special pricing. For all discounts listed above, please call 828-225-1259 for registration.

Uncertain which workshop is the right fit for you?

Allow us to assist you by calling 828-225-1259 or submitting an inquiry

*Biltmore Center offers and discounts cannot be combined. The number of seats in workshops are limited. Savings are based on the non-discounted Biltmore Center for Professional Development standard rate for professional development courses held at Biltmore Estate in Asheville, North Carolina.

Other Workshops

Take a look at our other workshops that we offer on Biltmore Estate through our Biltmore Center for Professional Development.

Employee Engagement

At Biltmore, we believe our employees are the primary factor to our success.  Beginning with the hiring...

View Details

The Art of Customer Service

Do you desire to elevate your customer service as a competitive advantage? Are you seeking strategies to...

View Details

Authentic Leadership

Authentic Leadership is a well-worn pursuit that often eludes even the most experienced seekers. When achieved, this...

View Details