Contact The Spa

Spa services are available exclusively for overnight guests and Biltmore Annual Passholders. To make reservations or get more information, complete the form below or call us at 828-225-6772.



General Information & Reservation Policies
Hours of Operation
9 a.m. – 9 p.m. daily
Hours subject to change seasonally.
Spa services are available for overnight guests and Biltmore Annual Passholders exclusively.
Cancellation & Rescheduling Policy
Your spa time is held exclusively for you and your spa provider. For this reason, we require 24 hours’ advance notice to cancel or reschedule your appointment. Failure to cancel an appointment will result in your being charged for the full amount. Cancellations received less than 24 hours in advance will result in a charge equal to 50% of the cost of the scheduled service.
We ask that you check in 15 minutes prior to your scheduled service. We regret to inform you that late arrivals will result in abbreviated service.
Service Fee
For your convenience, a 20% service charge will be added to all services and packages. Please feel free to make an adjustment based on the service that you experienced.
Medical Conditions
Please inform us of any medical conditions or other special needs that require our attention. You must be past your 13th week of pregnancy to receive a massage or body treatment.
Please do not bring jewelry or other valuables to The Spa. Unfortunately, we are unable to replace or pay for items that are left or lost.

Welcome! Please help us improve our website?

Your opinion is important to us. After your visit, would you be willing to answer 5 quick questions about our website? It should only take between 2-3 minutes to complete.

Clicking yes below will open our survey, please continue your website visit and fill this out when you are finished.