Contact The Spa

Spa services are available to overnight guests of The Inn, Village Hotel, or Cottage, as well as to Biltmore Annual Passholders and guests with daytime estate admission. To make reservations or inquire for more information, please complete the form below or call us at 828-225-6772.


Spa

General Information & Reservation Policies
Hours of Operation
9 a.m. – 9 p.m. Monday through Friday
8 a.m. –  9 p.m. Saturday and Sunday
Hours subject to change seasonally.
 
Cancellation / Rescheduling Policy
Your spa time is held exclusively for you and your spa provider. For this reason, we require four hours’ advance notice to cancel or reschedule your appointment. If you do not give us four hours’ advance notice, you will be charged the full amount. 
 
Arrival
We ask that you check in 15 minutes prior to your scheduled service. We regret to inform you that late arrivals will result in abbreviated service.
 
Service Fee
For your convenience, a 20% service charge will be added to all services. Please feel free to add gratuity for exceptional service.
 
Medical Conditions
Please inform us of any medical conditions or other special needs that require our attention. 
 
Valuables
Please do not bring jewelry or other valuables to The Spa. We are unable to replace or pay for items that are left or lost.