Frequently Asked Questions about Tickets

What are your hours of operation?

Biltmore is open 365 days a year and our hours vary each season. Please see our hours page for a complete listing.

How early should I arrive on the estate before my reserved Biltmore House entry time?

Plan to arrive at the front of Biltmore House approximately 5 minutes before your reserved Biltmore House entry time.

We recommend you arrive at the estate’s Admissions Gate 45 minutes prior to your first scheduled activity of the day to allow time to park, ride a shuttle, and go through security screening.

The estate opens daily at 8:30 a.m. If your Biltmore House entry time is:

  • Between the hours of 9 and 10:45 a.m., start your day with your Biltmore House visit, then enjoy our gardens before making your way to Antler Hill Village for dining, shopping, and your complimentary wine tasting at our Winery.
  • Between the hours of 11 a.m. and 2:45 p.m., consider arriving early to enjoy our gardens before your Biltmore House visit, then make your way to Antler Hill Village.
  • After 3 p.m., consider having lunch at the estate before your Biltmore House visit, following your house visit with a stroll through our gardens, and ending your day with us in Antler Hill Village.

Will I need a car to get from the estate entrance to Biltmore House?

Yes. A car is required for travel between locations on the estate.

Transportation is not provided around the estate unless you have booked an overnight stay at one of our estate properties: The Inn, Village Hotel, or Cottage.

Estate Parking
Guests without overnight stay accommodations who drive onto the estate may choose from the following parking options, both of which are included with Biltmore admission:

  • Park & Ride lots that provide free shuttle transportation to the front of Biltmore House
  • Park & Walk lots that require a 5- to 10-minute walk to the front of Biltmore House

Free shuttles from Biltmore House to the Conservatory are available April through October. 

Taxi, Uber, Lyft
If you plan to arrive by an external transportation service such as taxi, Uber, or Lyft, you will be responsible for your own transportation during your estate visit.

Alternatively, you may visit Guest Services or call 800-411-3812 to make a reservation for the Biltmore Express shuttle service for $15 per person (kids are free). This service provides transportation around the estate and returns you to your drop-off location at the end of your visit.

Estate Travel Distances:

  • Reception & Ticketing Sales Center to Biltmore House: 3 miles
  • Biltmore House to Antler Hill Village & Winery: 5 miles
  • The Inn on Biltmore Estate to Biltmore House: 4 miles
  • Biltmore House to Deerpark: 2 miles
  • Antler Hill Village & Winery to Deerpark: 2 miles
  • Reception & Ticketing Sales Center to The Inn on Biltmore Estate: 2 miles

See our Hours & Directions page for further information about estate transportation and parking.

I purchased a daytime admission ticket, but am not able to visit as planned. Can I cancel my purchase?

Biltmore admission tickets are non-refundable once purchased, however, we will honor the monetary value of your ticket for a future visit. When you are ready to visit in the future, please bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current daytime ticket. Please note, there may be a difference in price. If you would like, you can also give your admission ticket(s) to friends or family to enjoy!

I purchased a Candlelight Christmas Evenings ticket, but I am unable to visit on the date/time I selected. What should I do?

Candlelight Christmas Evenings tickets are non-refundable. However, if you need to change the date and/or time of your visit, you may do so by calling 800-411-3812. We will be happy to change this for you, based on our current availability. Since this is a special event, there will be a $25 (plus tax) change fee assessed for the order, and you will be responsible for paying the difference if the price has increased. If you are unable to attend a Candlelight Christmas Evening with tickets that are for November 1, 2019 through January 4, 2020, your ticket will be valid for daytime admission through October 31, 2020.

If you were unable to attend a Candlelight Christmas Evening with tickets that were for November 3, 2018 through January 5, 2019, your ticket will be valid for daytime admission through October 31, 2019.  

I would love to visit Biltmore's Gardens and/or Winery, but I don't have time to enjoy all that a general admission ticket has to offer. Does Biltmore offer a partial ticket?

Biltmore does not have a partial ticket option. Biltmore general admission tickets provide guests access to a self-guided visit through Biltmore House, Gardens, Winery and Antler Hill Village. Guests generally allow 6-8 hours to enjoy the estate, and sometimes their visit continues into the following day. View visit tips.

How do I become a Biltmore Annual Passholder?

View our Biltmore Annual Pass page to learn about benefits and purchase a pass.

Does Biltmore offer a discount for AAA members?

Biltmore does not offer discounts to AAA members, however many AAA offices in the southeast region sell Biltmore tickets. Please contact your local AAA office to find out more.

Does Biltmore offer special discounts?

Biltmore has special offers and discounts, including for seniors and guests who have served or are serving in the military a discount on up to four daytime admission tickets. See our Special Offers page for the current discount pricing and details.

Is Biltmore accessible for guests with limited mobility?

The First and Second Floors have elevator service and are accessible by wheelchair. Due to the historic architecture, many floors have stairs and are not wheelchair accessible. Biltmore does offer discounts for guests that are not able to access other areas of Biltmore House. View our accessibility information.

Is Biltmore pet friendly?

Biltmore welcomes pets on the property. For the safety of pets and horses, pets are not allowed at Biltmore Equestrian Center or on horse trails. Per state law, pets may not enter fenced enclosures that protect farm animals. Waste disposal bags and trash receptacles are provided for your pet in select areas, please use them while on the property. Pets (except service dogs) are not allowed in any building. Learn more about bringing your pet to Biltmore.

Didn't find the answer to your question?

Please call a Biltmore representative toll-free at 800-411-3812 or submit an online request.