Programs


Each of the following programs offers everything you need to learn the basics of Biltmore’s best practices. These essential tools are easily transferable to any organization and will help you develop a road map for success. In each program, participants leave with a realistic, step-by-step plan designed to transform learning into results.

Our programmng includes a strong experiential element, taking you behind the scenes to see just how our operational and leadership expertise translates in the field.

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For more information, submit an inquiry request or call us at 828-225-6158.

attendee taking notes during a program at the Biltmore Center for Professional Development

Family Business Symposium

As a fifth-generation family business, Biltmore enjoys an incredible legacy as an enduring, family-owned, high-performance organization. The lessons we've learned could help your business, from building a succession plan to balancing the roles of family, work, and ownership.

Program Available: February 22-24, 2015

For more information, submit an inquiry request or call us at 828-225-6158.

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Beyond Customer Service: Gracious Hospitality Best Practices

Beyond Customer Service: Gracious Hospitality Best Practices offers an in-depth review of Biltmore's Service Standards that lay the foundation for every guest interaction.  A step-by-step examination of Biltmore's best practices in gracious hospitality offers participants practical tactics that can be immediately applied in any organization serving others. This program equips participants with:

  • Dozens of Biltmore's best practices in creating a welcoming environment for guests, staying one step ahead of the customer's expectations, offering gracious hospitality to fellow colleagues within the organization, and creating a lasting impression that bolsters a company's reputation and creates repeat clients.
  • A unique step-by-step guide for transferring best practices to the participant's organization.  This reality-based, tactical plan addresses what fits with he organization's culture, service champions, contingencies, and more - an actionable plan that will gain traction and maintain momentum long after the training is over.
  • Follow-up coaching through phone call interaction with Biltmore's expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: September 23, 2014; May 18, 2015; October 26, 2015
Program cost $695 per participant.  

For more information, submit an inquiry request or call us at 828-225-6158.

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* Classes limited to 15 participants. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.


Beyond Customer Service: Shaping Your Culture

Biltmore’s culture of gracious hospitality is no accident – it was the foundation of George Vanderbilt’s vision for Biltmore, and shapes every interaction both inside and out of The Biltmore Company today.  Beyond Customer Service: Building a Hospitality Culture reveals the philosophy and approach underpinning our culture of hospitality today, and offers participants an opportunity to explore methods to shift their organization’s culture to become truly service-oriented.  Led by experts in the field with decades of Biltmore experience, this course is designed to examine the purpose behind your team’s work, and create a mindset of serving others with exceptional gracious hospitality.  Walk-away with a realistic plan to build a culture of hospitality in your organization.  

This program equips participants with:

  • An in-depth examination revealing the service core of your organization, methods that spotlight your unique approach to hospitality, and ways to share this culture with your clients. 
  • A carefully-crafted, strategic approach to shifting your organization’s culture with hospitality at the forefront. Practical solutions for transferring ideas into the daily operation of your business. 
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Upcoming Program Dates:  March 9, 2015
Program cost $695 per participant.

For more information, submit an inquiry request or call us at 828-225-6158.

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* Classes limited to 15 participants. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.

Storytelling as a Business Strategy

While storytelling is as old as time, Biltmore has harnessed the power and pleasure of using stories to create engagement and loyalty to our brand.  Memorable and inspiring stories give employees a sense of being part of something bigger than themselves; of being connected to something they can identify with and be proud to share with others.  Your stories often trickle down to your clientele, as well, and can create a powerful emotional connection.  Stories can illuminate aspects of your organization that create pride and interest, and, after all, wouldn’t we all prefer to patronize and serve in a business with a unique or inspiring story to tell?  Storytelling as a Business Strategy offers participants an opportunity to hear some of Biltmore’s most magical stories, and learn how to use storytelling to elevate your client and employee relationships thus building your brand.  Participants walk away with Biltmore’s best practices in storytelling, a method for identifying your company’s most powerful stories, and insight on how to communicate your stories for maximum impact.  This program equips participants with:

  • A unique exploration into your organization’s most powerful stories, and methods to promote these stories both within the company, and externally, as well.
  • Strategies for continuing the development of your organization’s stories, and building an intentional culture driven by the meaning and message from your stories.
  • Insight on practical approaches to communicate your stories, creating connection, meaning, and loyalty to your organization and brand.
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: March 10, 2015
Program cost $695 per participant.

For more information, submit an inquiry request or call us at 828-225-6158.

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* Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs. Seating is limited.


Employee Healthcare Innovation

Employee benefits and healthcare, specifically, are a constantly moving target.  Biltmore has developed a unique employee-centric approach including an on-site clinic and programs that address multiple aspects of a person’s well-being.  These initiatives have generated a solid return on investment; reducing the total healthcare expense per employee while simultaneously improving the quality of care and associated satisfaction ratings.  Employee Healthcare Innovation offers first-hand instruction from Biltmore’s key players involved in the process: finance, benefits and healthcare professionals.  While many businesses are overwhelmed by the complexities involved in navigating these waters, this workshop shares firsthand how to revolutionize your employee wellness services.  Leave feeling confident that you can tackle these challenges with a robust action plan developed for your organization with the support of our expert team.  This program equips participants with:

  • Guidance on developing the business case for your employee wellness services.
  • Multiple pathways to help you address increasing health care costs and the complex regulatory environment including ways to pilot test and operate your own employee clinic in collaboration with a medical partner.
  • A methodology for communicating with executives and financial professionals (CFO’s and  controllers) about the need for these programs and how they can help impact the bottom line while delivering quality care, and increase satisfaction/retention levels of employees.
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: November 3, 2014; August 18, 2015.
Program cost $695 per participant.

For more information, submit an inquiry request or call us at 828-225-6158.

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* Seating is limited. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.

Employee Engagement

Employee engagement is a common theme pulsing through the business world today, but not all organizations understand the meaning of engagement and the significant impact it has on their bottom-line.  Engagement is more than job satisfaction – it’s living and breathing the company culture to create real competitive advantages.  Biltmore lays the foundation for employee engagement with job applicants before the offer has ever been made, then builds upon that foundation through a unique selection process, results-oriented training programs, proven engagement tactics, and continuous observation, encouragement, and measurement.  Employee Engagement offers participants an in-depth understanding of engagement from the ground up, sharing best practices and tools for achieving a true culture of engagement that permeates the entire organization.  This program equips participants with:

  • A foundational understanding of the purpose-driven approach to employee engagement beginning with the heart of the organization, then widening to the inclusion of every employee.
  • Realistic methods to build processes, training, reward/recognition, and organizational/cultural practices that both support employees and optimize customer experiences.
  • A strategic and tactical traction plan, individual to each organization, designed to build and maintain support and momentum for a cultural shift you can feel.
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: September 24, 2014; May 19, 2015; October 27, 2015.
Program cost $695 per participant.

For more information, submit an inquiry request or call us at 828-225-6158.

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* Seating is limited. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.


Cultivating Change

How does a historic attraction dedicated to the preservation of a culture and artifacts from more than a century ago stay relevant to today’s consumers?  Through leading change with skill and precision calling upon lessons learned over the past 100+ years, as well as innovative strategies and present-day research.  Biltmore has faced many challenges over the decades – financial, environmental, and social – yet has thrived with an unyielding commitment to the mission that continues to drive the company forward.  Change, whether significant or minute, is rarely easy, but organizations can persevere and find success through Biltmore’s time-tested approach to not just enduring change, but leading it.  Cultivating Change takes participants through the critical steps of leading change, and tackles challenges head-on.   Through insightful facilitation, realistic discussion, a field trip examining one of Biltmore’s most recent changes, and an individual traction plan designed to turn the wheels of change and navigate obstacles along the way, Cultivating Change is a powerful program designed with results in mind.  This program equips participants with:

  • An understanding of the psychology behind change, and the tools to thoughtfully plan and drive change achieving results while maintaining the support and confidence of others within the organization.
  • Insightful strategy and practical tactics to lead inclusive change that gains momentum and creates a driving vision shared by the organization.
  • A traction plan, individually designed for your organization’s change, with a realistic approach to transferring best practices and lessons learned for results you can measure.
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: November 4, 2014; August 17, 2015
Program cost $695 per participant.

For more information, submit an inquiry request or call us at 828-225-6158.

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* Seating is limited. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.

The Biltmore Way Survey Experience

The Biltmore Center for Professional Development Survey Experience offers an inside look at our most in-demand programs, and is ideal for professionals seeking an engaging learning experience on a variety of topics. This program introduces participants to the fundamentals behind five of our signature courses:

  • Beyond Customer Service: Shaping Your Culture
  • Beyond Customer Service: Gracious Hospitality Best Practices
  • Employee Engagement
  • Storytelling as a Business Strategy
  • Cultivating Change

This unique program offers a broad view of Biltmore’s best practices in an engaging learning environment. Interactive elements and direct application make this course a valuable experience for those seeking knowledge and resources to move their organization forward.

Program Available: July 13, 2015; July 14, 2015
Program cost $695 per participant.

For more information, submit an inquiry request or call us at 828-225-6158.

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* Classes limited to 15 participants. Discounts may apply. Special room rates may be available at the Inn on Biltmore Estate. Reduced rate is available when you register for back-to-back programs.

Team Building with a Purpose

Whether you are looking to unite a group, improve communication, develop strengths, strengthen relationships, or just have fun with your team, Biltmore can put a custom program together that will impact your team and enhance their effectiveness.

For more information, submit an inquiry request or call us at 828-225-6158.

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Beyond Customer Service: Gracious Hospitality DVD - $645.00

Professional development from Biltmore extends far beyond the meeting room. Take our lessons, approach, and engaging style into your workplace with a comprehensive training DVD detailing aspects of our world-class hospitality methodology. Beyond Customer Service: Gracious Hospitality the Biltmore Way is a fascinating, humorous, and results-based program that includes a DVD presentation, reproducible copies of our Participant Guide, and more.

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