Programs


Each of the following programs offers everything you need to learn the basics of Biltmore’s best practices. These essential tools are easily transferable to any organization and will help you develop a road map for success. In each program, participants leave with a realistic, step-by-step plan designed to transform learning into results.

Our programming includes a strong experiential element, taking you behind the scenes to see just how our operational and leadership expertise translates in the field.

2014-2015 Course Catalog

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attendee taking notes during a program at the Biltmore Center for Professional Development

Beyond Customer Service: Gracious Hospitality® Best Practices

Beyond Customer Service: Gracious Hospitality®: Best Practices offers an in-depth review of Biltmore's Service Standards that lay the foundation for every guest interaction.  A step-by-step examination of Biltmore's best practices in gracious hospitality offers participants practical tactics that can be immediately applied in any organization serving others. This program equips participants with:

  • Dozens of Biltmore's best practices in creating a welcoming environment for guests, staying one step ahead of the customer's expectations, offering gracious hospitality to fellow colleagues within the organization, and creating a lasting impression that bolsters a company's reputation and creates repeat clients.
  • A unique step-by-step guide for transferring best practices to the participant's organization.  This reality-based, tactical plan addresses what fits with he organization's culture, service champions, contingencies, and more - an actionable plan that will gain traction and maintain momentum long after the training is over.
  • Follow-up coaching through phone call interaction with Biltmore's expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: March 14, 2016 and October 3, 2016
Program cost $995 per participant.  

For more information, submit an inquiry request below or call us at 828-225-6158.

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* Classes limited to 15 participants. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.


Storytelling as a Business Strategy

While storytelling is as old as time, Biltmore has harnessed the power and pleasure of using stories to create engagement and loyalty to our brand.  Memorable and inspiring stories give employees a sense of being part of something bigger than themselves; of being connected to something they can identify with and be proud to share with others.  Your stories often trickle down to your clientele, as well, and can create a powerful emotional connection.  Stories can illuminate aspects of your organization that create pride and interest, and, after all, wouldn’t we all prefer to patronize and serve in a business with a unique or inspiring story to tell?  Storytelling as a Business Strategy offers participants an opportunity to hear some of Biltmore’s most magical stories, and learn how to use storytelling to elevate your client and employee relationships thus building your brand.  Participants walk away with Biltmore’s best practices in storytelling, a method for identifying your company’s most powerful stories, and insight on how to communicate your stories for maximum impact.  This program equips participants with:

  • A unique exploration into your organization’s most powerful stories, and methods to promote these stories both within the company, and externally, as well.
  • Strategies for continuing the development of your organization’s stories, and building an intentional culture driven by the meaning and message from your stories.
  • Insight on practical approaches to communicate your stories, creating connection, meaning, and loyalty to your organization and brand.
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: July 25, 2016
Program cost $995 per participant.

For more information, submit an inquiry request below or call us at 828-225-6158.

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* Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs. Seating is limited.


Employee Engagement

Employee engagement is a common theme pulsing through the business world today, but not all organizations understand the meaning of engagement and the significant impact it has on their bottom-line.  Engagement is more than job satisfaction – it’s living and breathing the company culture to create real competitive advantages.  Biltmore lays the foundation for employee engagement with job applicants before the offer has ever been made, then builds upon that foundation through a unique selection process, results-oriented training programs, proven engagement tactics, and continuous observation, encouragement, and measurement.  Employee Engagement offers participants an in-depth understanding of engagement from the ground up, sharing best practices and tools for achieving a true culture of engagement that permeates the entire organization.  This program equips participants with:

  • A foundational understanding of the purpose-driven approach to employee engagement beginning with the heart of the organization, then widening to the inclusion of every employee.
  • Realistic methods to build processes, training, reward/recognition, and organizational/cultural practices that both support employees and optimize customer experiences.
  • A strategic and tactical traction plan, individual to each organization, designed to build and maintain support and momentum for a cultural shift you can feel.
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: March 15, 2016; October 4, 2016
Program cost $995 per participant.

For more information, submit an inquiry request below or call us at 828-225-6158.

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* Seating is limited. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.


Cultivating Change

How does a historic attraction dedicated to the preservation of a culture and artifacts from more than a century ago stay relevant to today’s consumers?  Through leading change with skill and precision calling upon lessons learned over the past 100+ years, as well as innovative strategies and present-day research.  Biltmore has faced many challenges over the decades – financial, environmental, and social – yet has thrived with an unyielding commitment to the mission that continues to drive the company forward.  Change, whether significant or minute, is rarely easy, but organizations can persevere and find success through Biltmore’s time-tested approach to not just enduring change, but leading it.  Cultivating Change takes participants through the critical steps of leading change, and tackles challenges head-on.   Through insightful facilitation, realistic discussion, a field trip examining one of Biltmore’s most recent changes, and an individual traction plan designed to turn the wheels of change and navigate obstacles along the way, Cultivating Change is a powerful program designed with results in mind.  This program equips participants with:

  • An understanding of the psychology behind change, and the tools to thoughtfully plan and drive change achieving results while maintaining the support and confidence of others within the organization.
  • Insightful strategy and practical tactics to lead inclusive change that gains momentum and creates a driving vision shared by the organization.
  • A traction plan, individually designed for your organization’s change, with a realistic approach to transferring best practices and lessons learned for results you can measure.
  • Follow-up coaching through phone call interaction with Biltmore’s expert facilitators.  This conversation celebrates successes, and offers an opportunity to explore solutions to challenges met along the way.

Program Available: July 26, 2016
Program cost $995 per participant.

For more information, submit an inquiry request below or call us at 828-225-6158.

Inquire Now

* Seating is limited. Discounts may apply.  Special room rates may be available at the Inn on Biltmore Estate.  Reduced rate is available when you register for back-to-back programs.

Team Building with a Purpose

Whether you are looking to unite a group, improve communication, develop strengths, strengthen relationships, or just have fun with your team, Biltmore can put a custom program together that will impact your team and enhance their effectiveness.

For more information, submit an inquiry request below or call us at 828-225-6158.

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Beyond Customer Service: Gracious Hospitality® DVD - $629.99

Professional development from Biltmore extends far beyond the meeting room. Take our lessons, approach, and engaging style into your workplace with a comprehensive training DVD detailing aspects of our world-class hospitality methodology. Beyond Customer Service: Gracious Hospitality® the Biltmore Way is a fascinating, humorous, and results-based program that includes a DVD presentation, reproducible copies of our Participant Guide, and more.

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