Accessibility

Biltmore Welcomes Guests with Special Needs

We offer reduced-price admission to guests with disabilities. For more information, contact Guest Services at 800-411-3812.


Estate Transportation and Parking

A car is required for travel between locations on the estate. We offer a shuttle from Biltmore House parking lots to the front door of the house. Shuttles from the house to the Conservatory are available April through December. Transportation is not provided between Biltmore House and Antler Hill Village & Winery.

Parking assistance is available for guests with state-issued parking permits; contact the first available parking host. Designated parking next to the Conservatory offers wheelchair access to the Walled Garden. Please contact the Reception & Ticketing Sales Center or Guest Services if you have questions.

Biltmore guests are often surprised by the size of the estate so it is important to plan before your arrival. View the estate map.

entrance gate

driving down a winding path through the forest

Exploring Biltmore

Your visit to Biltmore House includes three floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible by wheelchair. In accordance with the more limited access in Biltmore House for guests with mobility issues, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

Neckloop Telecoil Couplers and printed copies of the Audio Guide to Biltmore House are available. Captioned or printed film transcripts are available for all films shown on the estate.

Guests with visual impairments can receive a complimentary Audio Guide to Biltmore House by visiting the Front Desk of Biltmore House.

All restaurants and shops on the estate are accessible by wheelchair. Accessible restrooms are indicated by signage. Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside use only. Please bring your own wheelchair to ensure your comfort.


Guides and Estate Media

Guests with hearing difficulties can visit the Front Desk of Biltmore House to request a Neckloop Telecoil Coupler or a printed transcript of our audio guide. Printed transcripts are also available for all Biltmore films shown on the estate.

Guests with hearing difficulties who wish to request a Sign Language Interpreter can do so by calling 800-411-3812 at least seven days prior to visiting Biltmore. Sign Language Interpreters are available for all tours offered by Biltmore.

Guests who are blind or have low vision can visit the Front Desk of Biltmore House to receive a complimentary Audio Guide to Biltmore House.