Biltmore Help Center

Guides & Estate Media

  • Do you offer resources for those with hearing or vision loss?

    Guests who are deaf or have partial hearing loss can visit the Front Desk of Biltmore House to request a  Neckloop Telecoil Coupler or a printed transcript of our audio guide. Printed transcripts are also available for all Biltmore films shown on the estate.

    Guests who wish to request a Sign Language Interpreter must do so at least seven days prior to visiting Biltmore by calling 800-411-3812 or emailing us. This service is offered between the hours of 9 a.m. – 3 p.m. Monday – Friday. Requests for Saturday and Sunday require 14 days’ notice.

    Guests who are blind or have low vision can visit the Front Desk of Biltmore House to receive a complimentary Audio Guide to Biltmore House.

Exploring Biltmore

  • Is Biltmore House accessible for guests with limited mobility?

    A visit to Biltmore House includes three floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

    In accordance with limited access in Biltmore House & Gardens for guests with disabilities, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. For more information, contact Guest Services at 800-411-3812. 

  • Are the gardens accessible? Conservatory?

    The Walled Garden and Conservatory are ADA Accessible. Due to the historic nature of Biltmore, some of our formal and informal gardens are not accessible for guests with limited mobility. 

  • Are shuttles ADA Accessible? 

    Yes, all of our shuttles are ADA-Accessible. 

  • Is Antler Hill Village Accessible?

    Antler Hill Village is entirely ADA Accessible.

Other FAQs

  • Can you provide local driving directions?

    Local Driving Directions

    Below are recommended routes to Biltmore. Please visit NC Department of Transportation website for real-time information on road conditions or construction delays.

    Address for GPS directions: 1 Lodge St, Asheville, NC 28803

    From Interstate 40 East
    Take I-40 east to Asheville. Take exit 50 (US Highway 25), then turn left at the traffic light after exiting. Stay in the left lane and follow signs to the Biltmore entrance.

    From Interstate 40 West
    Take I-40 west to Asheville and take exit 50B (US Highway 25 North). After exiting, stay in the left lane and follow signs to the Biltmore entrance.

    From Interstate 26/US Highway 19/23 East
    Take I-26 east to Asheville. In Asheville, take I-240 east to I-40 west. Follow I-40 west to exit 50B (US Highway 25 North). After exiting, stay in the left lane and follow signs to the Biltmore entrance.

    From Interstate 26 West
    Follow I-26 west toward Asheville to exit 31A (Hickory/Knoxville exit). Take I-40 east to exit 50 (US Highway 25), then turn left at the traffic light after exiting. Stay in the left lane and follow signs to the Biltmore entrance.

    From the Blue Ridge Parkway
    Take the US Highway 25 North exit; Biltmore is approximately 4 miles from the parkway.

  • Do you offer wheelchairs?

    Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate. 

Not Finding What You Need?

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