Biltmore Help Center

Estate Accessibility

• Is Biltmore House & Gardens accessible for guests with strollers and baby carriers?

  Biltmore House

  A visit to Biltmore House includes multiple floors and several flights of stairs, and may therefore present a challenge for guests with infants and small children. The full house tour is available to guests with strollers and baby carriers, but you will have to maneuver historic (sometimes narrow) staircases. You are welcome to visit our designated Second Floor rest area and watch a video of the Third Floor and Basement rooms if you prefer to avoid maneuvering the staircases.

  NOTE: Strollers and baby backpacks are prohibited for the following Biltmore House tours: Backstairs Tour and Rooftop Tour.

  Gardens

  To best access the Walled Garden and Conservatory, both of which accommodate strollers and baby carriers, we recommend parking behind the Conservatory.

  NOTE: The Walled Garden’s paths are paved, but many of Biltmore’s other gardens feature inclines, descents, gravel paths, and stairs, all of which present a challenge to guests with strollers, and potentially to those with baby carriers as well. 

• Is Biltmore House accessible for guests with limited mobility?

  A visit to Biltmore House includes multiple floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible; guests with limited mobility may ride the elevator between those two floors. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

  In accordance with limited access in Biltmore House & Gardens for guests with disabilities, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. For more information please contact Guest Services at 800-411-3812.

• Are the gardens accessible? Conservatory?

  The Walled Garden and Conservatory are ADA-accessible. Due to the historic nature of Biltmore, some of our formal and informal gardens are not accessible for guests with limited mobility. 

• Do you offer accessible parking?

  Yes. ADA-accessible parking spaces are provided in the majority of estate parking lots for guests with mobility disabilities and state-issued parking permits.

  Accessible parking for Biltmore House and Gardens visits:

  • Accessible parking for Biltmore House with complimentary accessible shuttle transportation is available in Park & Ride Lot E. Follow the signs to the Park & Ride Building for the shuttle.
  • Accessible parking for the Walled Garden is located next to the Conservatory.

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users. For more information on shuttle service, view Estate Transportation.

  For more information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services.

• Is Antler Hill Village accessible?

  Antler Hill Village is entirely ADA-accessible.

• Are the Cottages accessible?

  Due to the historic architecture of our Vanderbilt-era Cottages, they are not accessible for guests with limited mobility.

Estate Resources

• Do you offer Luminere resources for those with hearing loss?  
  

  Yes. Guests who are deaf or have partial hearing loss can request a transcript of the show by visiting Guest Services, located in the Stable Hallway across from the Confectionery and next to the Carriage House gift shop. 

• Do you offer wheelchairs?

  Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate. 

• Do you offer resources for those with hearing loss, low vision, or blindness?

  Yes. Upon entering Biltmore House, guests who are deaf, have partial hearing loss, low vision, or blindness can request:

  • A Neckloop Telecoil Coupler and a printed transcript of our Biltmore House Audio Guide (transcript currently available in English only). Printed transcripts are also available for all Biltmore films shown on the estate.
  • A tablet that presents our Biltmore House Audio Guide in American Sign Language format.
  • Our Biltmore House Audio Guide in Audio Description format (available in English only).
• Do you offer resources for guests with autism spectrum disorders or sensory sensitivities?

  Yes. Biltmore is a KultureCity Sensory Inclusive® certified venue, which means:  

  • Front-facing staff are trained on sensory systems and best practices for sensory inclusion. 
  • KultureCity has provided us with Sensory Bags, each of which contains a pair of noise-canceling headphones, fidget toys, a lanyard, and cards with visual cues to identify feelings and needs.  
  • Sensory Bags are available for guests to check out at Biltmore’s four sensory-inclusive locations: Biltmore House, the Biltmore House Historic Zone, Biltmore Winery, and Village Hotel on Biltmore Estate®. Each location will also have one weighted lap pad available. 
  • Signage has been placed at estate locations identifying loud areas as “Headphone Zones” and quiet areas as “Quiet Areas.” Staff members are available to assist with navigation to these locations. Headphones are welcome throughout the estate.  

  To prepare for your visit, view Biltmore’s Social Stories on KultureCity’s website. These first-person “know before you go” guides provide context for what to expect during your visit. 

  For more information, please download the KultureCity app. 

Estate Transportation

• Can you provide local driving directions?

  Local Driving Directions

  Below are recommended routes to Biltmore. Please visit NC Department of Transportation website for real-time information on road conditions or construction delays.

  Address for GPS directions: 1 Lodge St, Asheville, NC 28803

  From Interstate 40 East
  Take I-40 east to Asheville. Take exit 50 (US Highway 25), then turn left at the traffic light after exiting. Stay in the left lane and follow signs to the Biltmore entrance.

  From Interstate 40 West
  Take I-40 west to Asheville and take exit 50B (US Highway 25 North). After exiting, stay in the left lane and follow signs to the Biltmore entrance.

  From Interstate 26/US Highway 19/23 East
  Take I-26 east to Asheville. In Asheville, take I-240 east to I-40 west. Follow I-40 west to exit 50B (US Highway 25 North). After exiting, stay in the left lane and follow signs to the Biltmore entrance.

  From Interstate 26 West
  Follow I-26 west towards Asheville to exit 31A (Hickory/Knoxville exit). Take I-40 east to exit 50 (US Highway 25), then turn left at the traffic light after exiting. Stay in the left lane and follow signs to the Biltmore entrance.

  From the Blue Ridge Parkway
  Take the US Highway 25 North exit; Biltmore is approximately 4 miles from the parkway.

• Are shuttle services available on Biltmore Estate?

  Biltmore does not offer complimentary estate-wide shuttle transportation.

  Estate roads do not have sidewalks, and walking between different areas of the estate is not recommended due to travel distances. To enjoy and explore all Biltmore has to offer, we strongly recommend guests arrive in their own vehicle.

  Biltmore offers complimentary ADA, Garden, and Lodging Shuttle service from the following locations:

  • Round-trip ADA Shuttle service to Biltmore House from the Park & Ride Building (with accessible parking in Lot E)
  • Round-trip Garden Shuttle service from Biltmore House to the Conservatory in the Walled Garden from April through December
  • Round-trip Lodging Shuttle service* to Biltmore House, and Antler Hill Village & Winery from The Inn and Village Hotel on Biltmore Estate®.

  Biltmore Connect shuttle service is available for $15 per person per day (kids 16 and younger are free) and:

  • Provides transportation between Biltmore’s Reception & Ticketing Sales Center, Biltmore House, and Antler Hill Village & Winery.
  • May be purchased in advance by calling 800-411-3812 or purchased in-person on day of arrival at any Guest Services location
  • Is not available for Groups

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  Animals (with the exception of service animals) are NOT allowed on shuttles.

  Note: wheeled luggage is NOT permitted in the Biltmore House & Gardens area. Please review our bag policy.

  *Available exclusively for overnight guests at The Inn, Village Hotel, and Cottages on Biltmore Estate.

• Do you have ADA shuttles from the parking lots to Biltmore House?

  Yes. Park & Ride Lot E offers accessible parking and round-trip ADA shuttle service to Biltmore House departing from the Park & Ride Building.

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  For more accessibility information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services. For more information on shuttle service, view Estate Transportation.

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