Accessibility FAQ - Biltmore

Biltmore Help Center

Guides & Estate Media

  • Do you offer resources for those with hearing or vision loss?

    Guests who are deaf or have partial hearing loss can visit the Front Desk of Biltmore House to request a  Neckloop Telecoil Coupler or a printed transcript of our audio guide. Printed transcripts are also available for all Biltmore films shown on the estate.

    Guests who wish to request a Sign Language Interpreter must do so at least seven days prior to visiting Biltmore by calling 800-411-3812 or emailing us. This service is offered between the hours of 9 a.m. – 3 p.m. Monday – Friday. Requests for Saturday and Sunday require 14 days’ notice.

    Guests who are blind or have low vision can visit the Front Desk of Biltmore House to receive a complimentary Audio Guide to Biltmore House.

Exploring Biltmore

  • Is Biltmore House accessible for guests with limited mobility?

    A visit to Biltmore House includes three floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

    In accordance with limited access in Biltmore House & Gardens for guests with disabilities, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. For more information, contact Guest Services at 800-411-3812. 

  • Are the gardens accessible? Conservatory?

    The Walled Garden and Conservatory are ADA Accessible. Due to the historic nature of Biltmore, some of our formal and informal gardens are not accessible for guests with limited mobility. 

  • Are shuttles ADA Accessible? 

    Yes, all of our shuttles are ADA-Accessible. 

  • Is Antler Hill Village Accessible?

    Antler Hill Village is entirely ADA Accessible, and wheelchair-accessible shuttles are available to transport guests every 15 minutes to and from the Village.

  • Is “Downton Abbey: The Exhibition” Accessible?

    Complimentary wheelchair-accessible shuttles will be available for estate-wide transportation. Amherst at Deerpark is wheelchair accessible. Legacy in Antler Hill Village is wheelchair accessible.

Other FAQs

  • Do you offer wheelchairs?

    Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate. 

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