Biltmore Help Center

Guides & Estate Media

  • Do you offer resources for those with hearing or vision loss?

    Guests who are deaf or have partial hearing loss can visit the Front Desk of Biltmore House to request a  Neckloop Telecoil Coupler or a printed transcript of our audio guide. Printed transcripts are also available for all Biltmore films shown on the estate.

    Guests who wish to request a Sign Language Interpreter can do so by calling 800-411-3812 or emailing us at least seven days prior to visiting Biltmore. 

    Guests who are blind or have low vision can visit the Front Desk of Biltmore House to receive a complimentary Audio Guide to Biltmore House.

Exploring Biltmore

  • Is Biltmore accessible for guests with limited mobility?

    A visit to Biltmore House includes three floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

    In accordance with limited access in Biltmore House and Gardens for guests with disabilities, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. 

Other FAQs

  • Do you offer wheelchairs?

    Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate. 

  • Do you provide transportation between locations on the estate?

    A car is required for travel between locations on the estate.

    Transportation is not provided around the estate unless you have booked an overnight stay at one of our estate properties: The Inn, Village Hotel, or Cottage. 

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