Guides & Estate Media

• Do you offer resources for those with hearing loss?

  Guests who are deaf or have partial hearing loss can visit the Front Desk of Biltmore House to request a Neckloop Telecoil Coupler and a printed transcript of our audio guide. Printed transcripts are also available for all Biltmore films shown on the estate.

  Guests who wish to request a Sign Language Interpreter must contact us at least seven days prior to visiting Biltmore by calling 800-411-3812 or submitting an online inquiry. This service is offered between the hours of 9 a.m. – 3 p.m. Monday – Friday. Requests for Saturday and Sunday require 14 days’ notice.

Exploring Biltmore

• Do you have ADA shuttles from the parking lots to Biltmore House?

  Yes. Accessible parking and ADA shuttles for guests with mobility disabilities and state-issued parking permits are available in lot C.

  Shuttle service to Biltmore House from parking lots C, D, and E is available.

  Animals (with the exception of service animals) are not allowed on shuttles.

  For more information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services.

• Do you offer accessible parking?

  Yes. Accessible parking spaces are provided in the majority of estate parking lots for guests with mobility disabilities and state-issued parking permits. Accessible shuttle transportation to Biltmore House is only available in lot C.

  Lots A and B offer a 5-to 10-minute walk to the front of Biltmore House.

  Complimentary shuttle service from Biltmore House to the Conservatory in the Walled Garden is available April through October. There is also accessible parking located next to the Conservatory for the Walled Garden.

  Animals (with the exception of service animals) are not allowed on shuttles.

  For more information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services.

• Will estate-wide shuttle transportation be available?

  Biltmore does not offer complimentary estate-wide transportation.

  To enjoy and explore all Biltmore has to offer, we recommend guests arrive in their own vehicle. Guests without their own vehicle may:

  • Make reservations in advance for a rental vehicle or an external transportation service such as taxi, Uber, or Lyft
  • Call 800-411-3812 to purchase Biltmore Express shuttle service ticket(s)

  We offer complimentary shuttle service to Biltmore House from parking lots C, D, and E.

  Complimentary shuttle service from Biltmore House to the Conservatory in the Walled Garden is available April through October.

  Guests arriving without a vehicle may purchase a ticket for Biltmore Express shuttle service.

  Animals (with the exception of service animals) are not allowed on shuttles.

• Is Biltmore House accessible for guests with limited mobility?

  A visit to Biltmore House includes multiple floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible; guests with limited mobility may ride the elevator between those two floors. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

  In accordance with limited access in Biltmore House & Gardens for guests with disabilities, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. For more information please contact Guest Services at 800-411-3812.

• Are the gardens accessible? Conservatory?

  The Walled Garden and Conservatory are ADA Accessible. Due to the historic nature of Biltmore, some of our formal and informal gardens are not accessible for guests with limited mobility. 

• Is Biltmore House & Gardens accessible for guests with strollers and baby carriers?

  Biltmore House

  A visit to Biltmore House includes multiple floors and several flights of stairs, and may therefore present a challenge for guests with infants and small children. The full house tour is available to guests with strollers and baby carriers, but you will have to maneuver historic (sometimes narrow) staircases. You are welcome to visit our designated Second Floor rest area and watch a video of the Third Floor and Basement rooms if you prefer to avoid maneuvering the staircases.

  NOTE: Strollers and baby backpacks are prohibited for the following Biltmore House tours: Backstairs Tour and Rooftop Tour.

  Gardens

  To best access the Walled Garden and Conservatory, both of which accommodate strollers and baby carriers, we recommend parking behind the Conservatory.

  NOTE: The Walled Garden’s paths are paved, but many of Biltmore’s other gardens feature inclines, descents, gravel paths, and stairs, all of which present a challenge to guests with strollers, and potentially to those with baby carriers as well. 

• Is Antler Hill Village Accessible?

  Antler Hill Village is entirely ADA Accessible.

Other FAQs

• Are the Cottages accessible?

  Due to the historic architecture of our Vanderbilt-era Cottages, they are not accessible for guests with limited mobility.

• Can you provide local driving directions?

  Local Driving Directions

  Below are recommended routes to Biltmore. Please visit NC Department of Transportation website for real-time information on road conditions or construction delays.

  Address for GPS directions: 1 Lodge St, Asheville, NC 28803

  From Interstate 40 East
  Take I-40 east to Asheville. Take exit 50 (US Highway 25), then turn left at the traffic light after exiting. Stay in the left lane and follow signs to the Biltmore entrance.

  From Interstate 40 West
  Take I-40 west to Asheville and take exit 50B (US Highway 25 North). After exiting, stay in the left lane and follow signs to the Biltmore entrance.

  From Interstate 26/US Highway 19/23 East
  Take I-26 east to Asheville. In Asheville, take I-240 east to I-40 west. Follow I-40 west to exit 50B (US Highway 25 North). After exiting, stay in the left lane and follow signs to the Biltmore entrance.

  From Interstate 26 West
  Follow I-26 west toward Asheville to exit 31A (Hickory/Knoxville exit). Take I-40 east to exit 50 (US Highway 25), then turn left at the traffic light after exiting. Stay in the left lane and follow signs to the Biltmore entrance.

  From the Blue Ridge Parkway
  Take the US Highway 25 North exit; Biltmore is approximately 4 miles from the parkway.

• Do you offer wheelchairs?

  Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate.