What to Bring

• What method(s) of payment does the estate accept?

  Credit, debit, and Biltmore Gift Cards are accepted for ALL estate purchases, including Estate Admission, Dining, Overnight Stay, Outdoor Activity, Tour, Exhibition, and Estate Shop purchases. 

  Cash is ONLY accepted for Dining and Overnight Stay purchases.

  Biltmore Gift Cards can be purchased (with credit or debit card ONLY) at any estate Guest Services location, at the Gate House Shop, and online.

• Can I bring food or drinks with me?

  No outside food and beverage is permitted on estate grounds except for personal water bottles and while picnicking in certain estate locations; please visit Guest Services for recommended picnic spots.

  Only clear, plastic water bottles are permitted inside Biltmore House. Outside alcohol and tailgating—including the use of tents, grills, multiple camping chairs/tables, and large coolers—are not permitted on estate grounds.

• Are any items prohibited on the estate?

  Please note that the following are prohibited in Biltmore House:

  • Food and drink, except for clear, plastic water bottles
  • Pets (except service animals)
  • Weapons*
  • Video recording and sketching
  • Photography and cell phone use that interferes with the enjoyment of other guests—see full photo policy

  *Law enforcement officers are not exempt unless coordinated and approved in advance by Biltmore’s Director of Security & Police Operations. 

• Is special clothing or footwear required?

  Dress comfortably. Wear walking shoes and layers for the changing mountain weather.

• Can I bring a bag/backpack?

  For entry into Biltmore House, all bags, packages, and boxes will be inspected by security personnel.

  Guests may carry small personal bags no larger than 19″ x 14″ x 9″ inside Biltmore House. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options. Exceptions will be made for medical items after inspection.

  Backpacks are not permitted on any guided tour of Biltmore House. Guests are required to leave backpacks in a locker or in their vehicle.
  

  We reserve the right to refuse admission for any bag, parcel, or other item. Weapons are prohibited.

Legends of Art & Innovation Exhibitions

• How do I purchase tickets for Legends of Art & Innovation at Biltmore?

  Guests can purchase tickets that include both Biltmore House and our Legends of Art & Innovation exhibitions here.

  Since this is a special exhibition, tickets are required for children 16 and under.

  Due to limited capacity at Amherst at Deerpark, exhibition-only admission is available only to Biltmore Annual Passholders, select lodging guests (based on package), Biltmore employees, groups who book through our Group Sales office, and Affiliate Sales.

• How much time should I expect to spend in the exhibition?

  Please allow 45–75 minutes to fully experience the Legends of Art & Innovation exhibitions.

• What is the travel time between Amherst at Deerpark® and other estate locations?

  NOTE: guests must drive their personal vehicle to Amherst at Deerpark® to experience the exhibition. There is no estate shuttle service between Amherst and any other estate location.

  Please allow at least 45 minutes to travel between locations and park your vehicle.

  Parking for the exhibition is located in the Deerpark/Lioncrest parking lot. There is a limited number of ADA parking spots in front of Amherst.

• When can I visit the Legends of Art & Innovation exhibition?

  Guests with exhibition access may visit any time during Amherst at Deerpark’s operating hours.

• Can I take photos/video inside Amherst at Deerpark®?

  Permitted: non-flash photography and video

  Not Permitted: commercial photography, video cameras, tripods, monopods, selfie sticks, or any other photography equipment

• I have allergies. Will the scents bother me?

  For Italian Renaissance Alive, the scents include top notes of saffron, grapefruit, and elemi, middle notes of cedarwood and oudh, and base notes of amber and musk. These products are rated for professional/industrial use, similar to an air freshener. If you experience fragrance allergies or sensitivities, please consult your physician prior to purchasing tickets for this exhibition.

• Do I have to see the exhibition the same day as my Biltmore House visit?

  Yes; guests with exhibition access must visit the exhibition on the same day as their Biltmore House visit. The exhibition is open during Amherst at Deerpark’s operating hours.

• Is there seating available in the exhibition?

  Limited bench seating is available on a first come, first served basis in the exhibition hall. Guests may leave the exhibition hall and use the seating in the gallery and return to the exhibition hall.

Lodging Guests

• What will be cleaned regularly in guest areas?

  Frequent cleaning and sanitizing in all public spaces with an emphasis on:

  • doorknobs, door handles, door push panels
  • soft and hard furniture
  • elevators and elevator buttons
  • public restrooms
  • stair handrails
  • house phones in the lobby and landing floors
  • courtyard furniture
  • tissue boxes on the casual coffee tables in the lobby and Village Social, small trash can nearby
  • tissue box on a small table inside guest elevators and small trash can
• Do you have pet-friendly rooms?

  Pets are not permitted at any of the lodging accommodations on the estate. ADA-regulated service animals are allowed.

Annual Passholders

• Do Biltmore Annual Passholders receive discounted admission to Legends of Art & Innovation exhibitions?

  Biltmore Annual Passholders may purchase discounted exhibition-only admission for themselves and discounted estate admission (includes Biltmore House) online via their Passholder dashboard.

• I am a Passholder, can I bring guests with me?

  Passholders can bring guests in the same car after 4 p.m. to Antler Hill Village.

Winery

• Can I reserve my wine tasting in advance?

  Reservations are not required for your complimentary wine tasting; these tastings are available on a first come, first served basis.

• Are reservations required for my complimentary wine tasting? If so, how do I reserve?

  Reservations are not required for your complimentary wine tasting; these tastings are available on a first come, first served basis.

• When will my next Wine Club shipment arrive?

  Vanderbilt Wine Club ships seasonally in March, June, September, and December each year. Shipments usually send within the first two weeks of those months.
  
  Check out which wines will be shipped this season.

• I have a promo code for shopping online, where do I shop?

  Use your Biltmore Shop promotional code on Biltmoreshop.com.

  View our Frequently Asked Questions on Biltmore Shop.

• How do I cancel a Wine Club membership?

  To cancel your Vanderbilt Wine Club membership, please email wineclub@biltmore.com.

• Where can I buy a Wine Club membership?

  You can buy a Wine Club membership online in the Biltmore Shop or in person at the Biltmore Winery.
  
  Learn more about the Vanderbilt Wine Club in the Biltmore Shop.

Pets

• Is Biltmore pet friendly? Can I bring my dog to the estate?

  You won’t have to leave anyone behind. The grounds are perfect for walking your pets, but please keep them securely leashed at all times. Animals (except service animals) are not allowed in any building.

  Animals are allowed on the outdoor patios of Bistro and Cedric’s Tavern, but patio seating should be requested from the host or hostess inside first. All animals must be leashed on estate grounds for their own safety as well as the comfort of our other guests. Please be courteous of others and pick up after your animal.

  Pets are not permitted at any of the lodging accommodations on the estate. ADA-regulated service animals are allowed.

Photography

• Do you allow drones or aerial photography?

  Use of unmanned aerial vehicles or drones while on Biltmore property is prohibited. Aerial photography of Biltmore House is prohibited without written consent.

• Can I take photos outside Biltmore House?

  Taking photographs of the exterior of Biltmore House and grounds or sketching images of the house or estate grounds is permitted for personal use only. Set up must be minimal, requiring no more than two pieces of equipment. The following are not permitted for personal photography or sketching: changing of clothing, hair or make-up styling, lighting set-up or disruption of guest areas.  

  All commercial uses are prohibited without express written consent. Recording, filming, photography, or taping of any concert is strictly prohibited.

• Can I take photos inside the Biltmore House?

  Taking photographs by cell phone or cameras, without flash, is permitted on the self-guided tour for personal use only. No commercial photography is allowed. Photography is not permitted on specialty tours inside Biltmore House.

  Video cameras, tripods, monopods, selfie sticks, or any other photography equipment are not allowed inside Biltmore House. For the safety and convenience of all guests, group photos must be taken outside of Biltmore House.

Other FAQs

• What address do I use for arrival to Biltmore Estate using GPS?

  The address for the entrance to Biltmore Estate is 1 Lodge St, Asheville, NC 28803.

  If you don’t use this address with your GPS, your GPS could take you to an incorrect entrance.

• Can I arrive to the estate earlier than my reservation time on my ticket?

  Yes! The reservation time on your admission ticket is your Biltmore House entry time. We encourage you to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more. Alternatively, if you arrive after 4:30 p.m., you can return the next day to enjoy the rest of the estate.

  We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.
  

• Do I need a Biltmore House reservation?

  Yes. Please reserve your house entry time prior to your visit.

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

• What impact might Biltmore’s various preservation projects have on my visit?

  Our mission is to preserve Biltmore for generations to come. The maintenance of a 250-room historic building, plus other historic structures, a winery, 8,000 acres of gardens, managed farmland, and forest requires the thoughtful planning and execution of a multitude of preservation projects.

  While our teams make every effort to minimize the impact of these projects on our guests, you may encounter any or all of the following during your visit:

  • Light construction and restoration work
  • Artwork or other historic objects temporarily taken off display
  • Modified tour routes
  • Unexpected road closures

  We appreciate your support as we conduct the work required to preserve this beloved estate!

• Is Biltmore House & Gardens accessible for guests with strollers and baby carriers?

  Biltmore House

  A visit to Biltmore House includes multiple floors and several flights of stairs, and may therefore present a challenge for guests with infants and small children. The full house tour is available to guests with strollers and baby carriers, but you will have to maneuver historic (sometimes narrow) staircases. You are welcome to visit our designated Second Floor rest area and watch a video of the Third Floor and Basement rooms if you prefer to avoid maneuvering the staircases.

  NOTE: Strollers and baby backpacks are prohibited for the following Biltmore House tours: Backstairs Tour and Rooftop Tour.

  Gardens

  To best access the Walled Garden and Conservatory, both of which accommodate strollers and baby carriers, we recommend parking behind the Conservatory.

  NOTE: The Walled Garden’s paths are paved, but many of Biltmore’s other gardens feature inclines, descents, gravel paths, and stairs, all of which present a challenge to guests with strollers, and potentially to those with baby carriers as well. 

• What can I do if you’re sold out on the date I wish to visit Biltmore House?

  Please choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.