Biltmore Help Center

Reopening Information

Annual Passholders

Lodging Guests

  • Are Village Hotel and The Inn on Biltmore Estate open for overnight stays?

    Yes, our two estate hotels are open. Review information regarding Overnight Stays, including our commitment to gracious hospitality and what to expect during your stay.

  • What will be cleaned regularly in guest areas?

    The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent-contact, high-touch surfaces including, but not limited to;

    • doorknobs, door handles, door push panels
    • soft and hard furniture
    • elevators and elevator buttons
    • public restrooms
    • stair handrails
    • house phones in the lobby and landing floors
    • courtyard furniture
    • tissue boxes on the casual coffee tables in the lobby and Village Social, small trash can nearby
    • tissue box on a small table inside guest elevators and small trash can
  • What are you doing to clean your hotel rooms?
    • Daily in-room housekeeping will follow established industry-leading disinfection procedures.
    • We have aligned these stringent disinfection procedures with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
    • Additional time will be spent disinfecting such high-touch guest room items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.
  • What activities are available?

    Our 8,000-acre estate, including Biltmore House, is yours to explore.

    Review the Hours of Operation page for more information regarding activities.

  • What options will there be for dining?

    Review the Hours of Operations page for more information regarding dining options.

Health & Safety

What to Bring

  • Can I bring food or drinks with me?

    Outside food and beverage is not permitted in estate dining locations, Antler Hill Village or Biltmore House areas, including the Front Lawn area of Biltmore House, Stable Courtyard, and South Terrace.

    Picnics with outside food and beverages are permitted in other locations on the grounds and we invite you to visit Guest Services for recommended picnic spots. Tailgating, including use of tents, grills, multiple camping chairs/tables, and large coolers, is not permitted in Biltmore parking lots or on the grounds.

    No outside alcohol is ever permitted on Biltmore property.

  • Are any items prohibited on the estate?

    Please note that the following are prohibited in Biltmore House:

    • Food and drink
    • Pets (except service animals)
    • Weapons*
    • Video recording and sketching
    • Photography and cell phone use that interferes with the enjoyment of other guestssee full photo policy

    *Law enforcement officers are not exempt unless coordinated and approved in advance by Biltmore’s Director of Security & Police Operations. 

  • Is special clothing or footwear required?

    Dress comfortably. Wear walking shoes and layers for the changing mountain weather.

  • Can I bring a bag/backpack?

    For entry into Biltmore House, all bags, packages, and boxes will be inspected by security personnel.

    Guests may bring personal items in clear bags no larger than 12″ x 6″ x 12″, in sealable plastic storage bags no larger than one gallon, or in bags/clutches no larger than 4.5″ x 6.5″. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options. Exceptions will be made for medical items after inspection.

    We reserve the right to refuse admission for any bag, parcel, or other item. Weapons are prohibited.

Pets

  • Do you have pet-friendly rooms?

    Pets are not permitted at any of the lodging accommodations on the estate. ADA-regulated service animals are allowed.

  • Is Biltmore pet friendly? Can I bring my dog to the estate?

    You won’t have to leave anyone behind. The grounds are perfect for walking your pets, but please keep them securely leashed at all times. Animals (except service animals) are not allowed in any building.

    Animals are allowed on the outdoor patios of Bistro and Cedric’s Tavern, but patio seating should be requested from the host or hostess inside first. All animals must be leashed on estate grounds for their own safety as well as the comfort of our other guests. Please be courteous of others and pick up after your animal.

    Pets are not permitted at any of the lodging accommodations on the estate. ADA-regulated service animals are allowed.

Photography

  • Do you allow drones or aerial photography?

    Use of unmanned aerial vehicles or drones while on Biltmore property is prohibited. Aerial photography of Biltmore House is prohibited without written consent.

  • Can I take photos outside Biltmore House?

    Taking photographs of the exterior of Biltmore House and grounds or sketching images of the house or estate grounds is permitted for personal use only. Set up must be minimal, requiring no more than two pieces of equipment. The following are not permitted for personal photography or sketching: changing of clothing, hair or make-up styling, lighting set-up or disruption of guest areas.  

    All commercial uses are prohibited without express written consent. Recording, filming, photography, or taping of any concert is strictly prohibited.

  • Can I take photos inside the Biltmore House?

    Taking photographs by cell phone or cameras, without flash, is permitted on the self-guided tour for personal use only. No commercial photography is allowed. Photography is not permitted on specialty tours inside Biltmore House.

    Video cameras, tripods, monopods, selfie sticks, or any other photography equipment are not allowed inside Biltmore House. For the safety and convenience of all guests, group photos must be taken outside of Biltmore House.

Other FAQs

  • Can I arrive to the estate earlier than my reservation time on my ticket?

    Yes! The reservation time on an admission ticket is your entry time into Biltmore House itself. You are encouraged to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more. Alternatively, if you arrive after 4:30 p.m., you can return the next day to enjoy the rest of the estate.

    We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

  • What can I do if you’re sold out on the date I wish to visit Biltmore House?

    Please choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.

  • Why are you sold out on some dates?

    To ensure our guests have the best possible experience of America’s Largest Home®, we limit the number of guests per Biltmore House reservation time. When we post the “sold out” message on our website (typically during the holidays, our busiest season), this means all available reservation times for Biltmore House entry are booked for those dates.

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