Biltmore Help Center

Passholder

Candlelight Christmas Evenings

Other FAQs

  • Can I arrive to the estate earlier than my reservation time on my ticket?

    Yes! The reservation time on your admission ticket is your Biltmore House entry time. We encourage you to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more. Alternatively, if you arrive after 4:30 p.m., you can return the next day to enjoy the rest of the estate.

    We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

    NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

  • What can I do if you’re sold out on the date I wish to visit Biltmore House?

    Please choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.

  • I purchased an admission ticket, but am not able to visit as planned. Can I cancel my purchase?

    Yes. We have temporarily revised our ticket cancellation policies to accommodate guests unable to travel as planned. Please complete our cancellation form to cancel your ticket(s).

    You are also welcome to:

    • Gift your admission ticket(s) to friends or family to enjoy!
    • Use your ticket for a future visit.

    When ready to visit, please bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current ticket, and we will honor its monetary value. Please note: there may be a difference in price.

  • Are reservations required?

    Reservations are required every day for all guests and Biltmore Annual Passholders for entry to Biltmore House. Please reserve your house entry time online or over the phone when you purchase your tickets.

    https://www.biltmore.com/reserve/

    Guests who arrive without a Biltmore House Reservation cannot be guaranteed Biltmore House entry. 

    NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

  • Can I purchase my ticket in advance?

    Yes! Guests can purchase tickets online.

  • What are your hours of operation?

    Biltmore is open 365 days a year and our hours vary each season. Please see our Hours of Operation page for a complete listing.

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