General

• I purchased an admission ticket, but am unable to visit as planned due to illness. Can I cancel my purchase?

  Yes. We have temporarily revised our ticket cancellation policies to accommodate guests unable to travel as planned. Please complete our cancellation form to cancel your ticket(s).

  You are also welcome to:

  1. Gift your admission ticket(s) to friends or family to enjoy!

  2. Save your ticket for a future visit. When ready to reschedule your visit, please:

  • Call 1-800-411-3812 to reserve your date and time in advance (recommended), OR
  • Bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current ticket, and we will honor its monetary value. NOTE: there may be a difference in price.

• Are reservations required?

  Reservations are required every day for all guests and Biltmore Annual Passholders for entry to Biltmore House. Please reserve your house entry time online or over the phone when you purchase your tickets.

  https://www.biltmore.com/reserve/

  Guests who arrive without a Biltmore House Reservation cannot be guaranteed Biltmore House entry. 

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

• What can I do if you’re sold out on the date I wish to visit Biltmore House?

  Please choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.

• Should I purchase my ticket in advance?

  Yes! Not only does purchasing Biltmore House admission online save time, it also saves you $5 per ticket!

Passholder

• How do I become a Biltmore Annual Passholder?

  View our Biltmore Annual Pass page to learn about benefits and purchase a pass.

• I lost my Biltmore Annual Pass Photo I.D. Card – what do I do?

  No problem! Simply visit our Reservations Ticketing & Sales Center to have your I.D. card reprinted. Your guest services associate can either take a new photo or use the photo from the lost card, which is saved in our system. The fee for replacing a lost card is $2.00.

Candlelight Christmas Evenings

• Are there any dates Candlelight is not available?

  Candlelight Christmas Evenings is not available November 14, November 23, December 24, or December 25.

Complimentary Tickets

• What does a complimentary ticket include?

  Complimentary tickets are valid for one daytime visit and include a self-guided visit to Biltmore House (advance reservation required) and access to our gardens and grounds, Antler Hill Village & Winery, shopping, dining, outdoor activities, and more.

  NOTE: Complimentary tickets do not include access to special events such as Candlelight Christmas Evenings, Van Gogh Alive, Monet & Friends, and Da Vinci–500 Years of Genius. A separate ticket purchase is required for special events.

• How do I redeem a complimentary ticket?

  Visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time. Advance reservations are required year-round for Biltmore House entry, and must be made in advance at biltmore.com/reserve.

  NOTE: Guests who arrive at the estate without reservations cannot be guaranteed entry.

• I have a complimentary ticket that expired after February 2020. Can I still use it?

  Yes! Complimentary tickets that expired between March 1, 2020 and January 31, 2022 are valid for one daytime visit taken between now and June 30, 2022. To redeem, visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time.

  NOTE: After June 30, 2022, tickets that expired between March 1, 2020 and January 31, 2022 will no longer be valid. We encourage you to use your tickets by June 30, 2022.

• Are there any restrictions for complimentary ticket reservations?

  Yes. Select high-visitation dates are unavailable for complimentary admission, including holidays, some weekends, and the month of October. Unavailable dates are subject to change.

  NOTE: Our complimentary ticket policy, unavailable dates, and reservation availability are subject to change without notice.

Other FAQs

• How do I purchase tickets for Legends of Art & Innovation at Biltmore?

  Guests can purchase tickets that include both Biltmore House and our Legends of Art & Innovation exhibitions here.

  Since this is a special exhibition, tickets are required for children 16 and under.

  Due to limited capacity at Amherst, Exhibition-only admission is available only to Biltmore Annual Passholders, select lodging guests (based on package), Biltmore employees, groups who book through our Group Sales office, and Affiliate Sales.

• Are reservations required for the Legends of Art & Innovation exhibitions?

  Yes; advance reservations are required for exhibition entry and must be made at time of purchase. Guests who arrive without a reservation cannot be guaranteed entry.

• Can I arrive to the estate earlier than my reservation time on my ticket?

  Yes! The reservation time on your admission ticket is your Biltmore House entry time. We encourage you to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more. Alternatively, if you arrive after 4:30 p.m., you can return the next day to enjoy the rest of the estate.

  We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.
  

• What are your hours of operation?

  Biltmore is open 365 days a year and our hours vary each season. Please see our Hours of Operation page for a complete listing.