General

• I purchased an admission ticket, but am unable to visit as planned due to illness. Can I cancel my purchase?

  Yes. We have temporarily revised our ticket cancellation policies to accommodate guests unable to travel as planned. Please complete our cancellation form to cancel your ticket(s).

  You are also welcome to:

  1. Gift your admission ticket(s) to friends or family to enjoy!

  2. Save your ticket for a future visit. When ready to reschedule your visit, please:

  • Call 1-800-411-3812 to reserve your date and time in advance (recommended), OR
  • Bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current ticket, and we will honor its monetary value. NOTE: there may be a difference in price.

• Are reservations required?

  Reservations are required every day for all guests and Biltmore Annual Passholders for entry to Biltmore House. Please reserve your house entry time online or over the phone when you purchase your tickets.

  https://www.biltmore.com/reserve/

  Guests who arrive without a Biltmore House Reservation cannot be guaranteed Biltmore House entry. 

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

• What can I do if you’re sold out on the date I wish to visit Biltmore House?

  Please choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.

• Should I purchase my ticket in advance?

  Yes! Not only does purchasing Biltmore House admission online save time, it also saves you $5 per ticket!

Passholder

• How do I become a Biltmore Annual Passholder?

  View our Biltmore Annual Pass page to learn about benefits and purchase a pass.

• I lost my Biltmore Annual Pass Photo I.D. Card – what do I do?

  No problem! Simply visit our Reservations Ticketing & Sales Center to have your I.D. card reprinted. Your guest services associate can either take a new photo or use the photo from the lost card, which is saved in our system. The fee for replacing a lost card is $2.00.

Chihuly at Biltmore Tickets

• How do I purchase tickets for Chihuly at Biltmore?

  Since this is a special exhibition, tickets with reserved entry times are required for all guests, including Passholders and children.

  Guests may purchase tickets that include both Biltmore House and Chihuly at Biltmore admission.

  Due to limited capacity at Amherst at Deerpark®, exhibition-only admission is available to Biltmore Annual Passholders (via their exclusive Passholder dashboard), lodging guests who purchase exhibition-inclusive overnight stay packages, Biltmore employees, groups who book via our Group Sales office, and Biltmore’s Affiliate Sales partners.

• Do Biltmore Annual Passholders receive discounted admission to Chihuly at Biltmore?

  Yes. Passholders may purchase discounted exhibition-only admission for themselves and discounted estate admission (includes Biltmore House access) for their guests via their exclusive Passholder dashboard. Not a Passholder? Become one today.

• Do I need a reservation time to enter Chihuly at Biltmore?

  Yes. Reservations are required for exhibition entry and must be made at the time of purchase. Guests who arrive without a reservation cannot by guaranteed entry.

Candlelight Christmas Evenings

• Is Candlelight Christmas Evenings different than Christmas at Biltmore during the day?

  Yes! By day, the elegant rooms of the house shimmer, adorned with Christmas trees, ribbons, garlands, and thousands of lights. In the evenings, the addition of flickering candlelight, cozy flames in the fireplaces, and live music invite you to imagine yourself a guest at the first Vanderbilt family Christmas in 1895.

• Should I make dining reservations for my Candlelight visit?

  Yes. Reservations are available and highly recommended for ticketed Candlelight Christmas Evenings guests at the following estate restaurants:

  • Stable Café
  • Cedric’s Tavern
  • Bistro
  • Village Social

  NOTE: During November and December, dining reservations for The Dining Room at The Inn on Biltmore Estate® are exclusively available to guests staying at The Inn, Village Hotel, or Cottages on Biltmore Estate.

• How do I use the Daytime portion of my Candlelight ticket?

  In addition to Evening admission to Biltmore House, ALL Candlelight tickets include Daytime admission to estate grounds: Antler Hill Village & Winery, gardens, shops, and restaurants.

  With a Candlelight Christmas House & Grounds ticket, you can enjoy the Daytime portion of your ticket on the same day of your Evening visit OR the day after: 

  Same Day

  Guests who enter the estate prior to 4:30 p.m. will use the Daytime estate grounds visit portion of their Candlelight ticket on that same day as their Evening visit.

  Day After

  Guests who enter the estate at or after 4:30 p.m. will use the Daytime estate grounds visit portion of their ticket the day after their Evening visit.

  With Candlelight Christmas House, Exhibition & 2-Day Grounds and Candlelight Christmas Exclusive Tour, House, Exhibition, & 2-Day Grounds, you can enjoy Daytime estate grounds admission BOTH days: on the same day as your Evening visit AND the day after. Simply present your Evening admission ticket at the Admissions Gate on BOTH days.

Complimentary Tickets

• How do I redeem a complimentary ticket?

  Visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time. Advance reservations are required year-round for Biltmore House entry, and must be made in advance at biltmore.com/reserve.

  NOTE: Guests who arrive at the estate without reservations cannot be guaranteed entry.

• Are there any restrictions for complimentary ticket reservations?

  Yes. Select high-visitation dates are unavailable for complimentary admission, including holidays, some weekends, and the month of October. Unavailable dates are subject to change.

  NOTE: Our complimentary ticket policy, unavailable dates, and reservation availability are subject to change without notice.

• What does a complimentary ticket include?

  Complimentary tickets are valid for one daytime visit and include a self-guided visit to Biltmore House (advance reservation required) and access to our gardens and grounds, Antler Hill Village & Winery, shopping, dining, outdoor activities, and more.

  NOTE: Complimentary tickets do not include access to special events such as Candlelight Christmas Evenings. A separate ticket purchase is required for special events.

Other FAQs

• Can I arrive to the estate earlier than my reservation time on my ticket?

  Yes! The reservation time on your admission ticket is your Biltmore House entry time. We encourage you to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more. Alternatively, if you arrive after 4:30 p.m., you can return the next day to enjoy the rest of the estate.

  We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.
  

• Are there any dates Candlelight is not available?

  Candlelight Christmas Evenings is not available November 14, November 23, December 24, or December 25.

• What are your hours of operation?

  Biltmore is open 365 days a year and our hours vary each season. Please see our Hours of Operation page for a complete listing.