Biltmore Help Center
What COVID-19 health and safety measures are in place at Biltmore today?
- Continuous monitoring to ensure Biltmore is in alignment with local, state, and federal health and safety guidelines
- Enhanced cleaning practices that align with CDC guidelines for stringent disinfection with increased frequency and use of EPA-approved disinfectant for COVID-19
- Hand sanitizer stations for guest and employee use
Do you have specific measures in place for Biltmore employees?
Yes. We support our team with the following:
- Flexible Sick Leave Policies
- Required COVID-19 Training
- Adherence to CDC guidelines for hygiene, PPE, and workspace barriers
- Teleworking for all eligible positions
- Stringent cleaning protocols for all work spaces
- Paid time off for COVID-19 vaccination appointments
Am I required to wear a face covering?
Face coverings are optional. Guests and employees who prefer to wear a face covering are encouraged to do so.
What standards and practices are followed with regard to the cleaning of your hotel guest rooms and guest cottages?
- Application of established industry-leading disinfection procedures aligned with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch items in guest rooms and cottages
- Additional time spent disinfecting such high-touch guest room and cottage items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones
- Support of your specific preferences with regard to housekeeping service (daily or less frequently), dining (dine-in, take-out, or in-room), and parking (self-parking or valet)
How can I support Biltmore’s commitments to health and safety with regard to COVID-19?
- Stay home if you are ill or exhibiting flu or COVID-19 symptoms.
- Be informed with regard to community spread of COVID-19 in Buncombe County, NC.
- Make frequent use of hand sanitizer stations.
I purchased an admission ticket, but am unable to visit as planned due to illness. Can I cancel my purchase?
Yes. We have temporarily revised our ticket cancellation policies to accommodate guests unable to travel as planned. Please complete our cancellation form to cancel your ticket(s).
You are also welcome to:
1. Gift your admission ticket(s) to friends or family to enjoy!
2. Save your ticket for a future visit. When ready to reschedule your visit, please:
- Call 1-800-411-3812 to reserve your date and time in advance (recommended), OR
- Bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current ticket, and we will honor its monetary value. NOTE: there may be a difference in price.
I reserved an overnight stay, but am unable to visit as planned due to illness. Can I cancel my reservation?
Please refer to your confirmation email for details on our cancellation policy.
Is it okay to feed the wildlife on the estate?
Biltmore Estate’s 8,000-acre Blue Ridge Mountain backyard is home to a wide variety of wildlife and birds including black bears, deer, rabbits, turkeys, and migratory waterfowl. While it is a treat to witness wildlife in their natural habitat, it is extremely important to remember these are wild animals, and as such, can become aggressive and even dangerous.
For the health and safety of our guests, employees, and estate wildlife, we ask that all guests please:
- Do NOT approach wildlife or encourage or allow wildlife to approach you.
- Do NOT attempt to feed (or leave food items out for) wildlife.
- Remain alert and attentive to your surroundings, especially in wilderness areas such trails, fields, and wooded areas.
- Maintain a safe distance (at least 50 yards) from wildlife at all times.
- Review our Pet Policy requiring dogs and pets to be securely leashed at all times.
- Store any food items inside your vehicle when not using.
- Report black bear sightings or incidents immediately by calling Biltmore Company Police at 828-225-1581 or 828-225-1582.
- Call 911 if there is an emergency requiring medical assistance.
Additional safety guidance regarding black bears in the Blue Ridge Mountain area, please review this helpful Bear Safety guide from the National Park Service.
What do I do if I encounter inclement weather while exploring the estate?
Please be aware that weather conditions in our region can change quickly; should you experience wind and storm events, we recommend you seek shelter immediately.