Biltmore Help Center

Health & Safety

  • Am I required to wear a face covering?

    Yes, Face coverings are required for guests over 2 years of age in all public indoor spaces and outside areas where 6-foot distance cannot be maintained.

    Following CDC guidance, face coverings worn at Biltmore must meet these requirements:

    • Face coverings must completely cover the nose and mouth, be made of two or more layers of material, and fit snugly on your face.
    • Face coverings may not be mesh material or have holes of any kind. 
    • Face shields are not permitted as a standalone covering; a face covering over the nose and mouth must be worn underneath. 

    We greatly appreciate your understanding and cooperation, which helps ensure that we are able to safely remain open and welcome guests to experience all that the estate has to offer during this challenging time

      

  • Will exceptions be made if I am unable to wear a face covering?

    We recognize that there are medical conditions that make it impossible for some to wear face coverings over their nose and mouth. However, safety protocols for our guests and employees along with N.C. state mandates require Biltmore guests to wear face coverings inside buildings and outdoors when 6-feet of distance cannot be maintained.

    Guests who are unable to wear face coverings are invited to enjoy our many outdoor spaces where 6-feet of distance can be maintained or consider rescheduling their visit for a future date when face coverings are no longer required.

    Unable to visit? Read More

  • What are you doing to clean your hotel rooms?
    • In-room housekeeping upon request.
    • Application of established industry-leading disinfection procedures aligned with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
    • Additional time will be spent disinfecting such high-touch guest room items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.
  • Where can I learn about health and safety measures on the estate?

    The health and safety of our guests and employees is our top priority.  Visit our Health and Safety page to learn more.

  • Where can I find information about COVID-19 Coronavirus for Buncombe County, NC?

    For updates specific to Buncombe County, visit websites for the Buncombe County Department of Health and Human Services.

    For updates specific to the state of North Carolina, visit websites for the NC Department of Health and Human Services.

  • Can I bring a bag/backpack?

    For entry into Biltmore House, all bags, packages, and boxes will be inspected by security personnel.

    Guests may bring personal items in clear bags no larger than 12″ x 6″ x 12″, in sealable plastic storage bags no larger than one gallon, or in bags/clutches no larger than 4.5″ x 6.5″. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options. Exceptions will be made for medical items after inspection.

    We reserve the right to refuse admission for any bag, parcel, or other item. Weapons are prohibited.

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