Health & Safety
Am I required to wear a face covering?
Yes, Face coverings are required for guests over 2 years of age in all public indoor spaces and outside areas where 6-foot distance cannot be maintained.
Following CDC guidance, face coverings worn at Biltmore must meet these requirements:
- Face coverings must completely cover the nose and mouth, be made of two or more layers of material, and fit snugly on your face.
- Face coverings may not be mesh material or have holes of any kind.
- Face shields are not permitted as a standalone covering; a face covering over the nose and mouth must be worn underneath.
We greatly appreciate your understanding and cooperation, which helps ensure that we are able to safely remain open and welcome guests to experience all that the estate has to offer during this challenging time
Will exceptions be made if I am unable to wear a face covering?
We recognize that there are medical conditions that make it impossible for some to wear face coverings over their nose and mouth. However, safety protocols for our guests and employees along with N.C. state mandates require Biltmore guests to wear face coverings inside buildings and outdoors when 6-feet of distance cannot be maintained.
Guests who are unable to wear face coverings are invited to enjoy our many outdoor spaces where 6-feet of distance can be maintained or consider rescheduling their visit for a future date when face coverings are no longer required.
Unable to visit? Read More
What are you doing to clean your hotel rooms?
- In-room housekeeping upon request.
- Application of established industry-leading disinfection procedures aligned with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
- Additional time will be spent disinfecting such high-touch guest room items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.
Where can I learn about health and safety measures on the estate?
The health and safety of our guests and employees is our top priority. Visit our Health and Safety page to learn more.
Where can I find information about COVID-19 Coronavirus for Buncombe County, NC?
For updates specific to Buncombe County, visit websites for the Buncombe County Department of Health and Human Services.
For updates specific to the state of North Carolina, visit websites for the NC Department of Health and Human Services.
Can I bring a bag/backpack?
For entry into Biltmore House, all bags, packages, and boxes will be inspected by security personnel.
Guests may bring personal items in clear bags no larger than 12″ x 6″ x 12″, in sealable plastic storage bags no larger than one gallon, or in bags/clutches no larger than 4.5″ x 6.5″. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options. Exceptions will be made for medical items after inspection.
We reserve the right to refuse admission for any bag, parcel, or other item. Weapons are prohibited.
- Will Biltmore House be open?
Are there restrictions on who may visit Biltmore?
No. Buncombe County has lifted travel restrictions and Biltmore is once again welcoming all ticketed guests and Passholders to our 8,000-acre oasis.
Is there a Biltmore House tour available during this time period?
During phase three reopening, Biltmore has created a new tour experience for guests with guidance of the North Carolina Department of Health and Human Services. Daily capacity is very limited and by reservation only.
Face coverings are required for all employees and guests. Read more about face coverings.
Do I need a Biltmore House reservation?
Yes. Please reserve your house entry time prior to your visit.
NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.
Is the audio tour available?
Biltmore Audio Guides will be available. Units will be offered using touchless distribution and disinfected for every use in accordance with CDC guidelines.
Will estate-wide shuttle transportation be available?
No. Estate shuttles are temporarily suspended. Please be prepared to use a personal vehicle for travel between areas on the estate during this time.
What activities are available?
Our 8,000-acre estate, including Biltmore House, is yours to explore.
Review the Hours of Operation page for more information regarding activities.
What options will there be for dining?
Review the Hours of Operations page for more information regarding dining options.