COVID-19: Health and Safety Changes

The State of North Carolina, Including the Asheville Area, is Currently Under a “Stay Home, Stay Safe” Order

In accordance with this order, Biltmore will temporarily close all guest experiences, including both of our hotel properties and access to our gardens and grounds, effective Thursday, March 26, 2020. Re-opening to be announced at a later date.

Rest assured we will continue to monitor updates from the CDC, NC Department of Health and Human Services, and Buncombe County Health and Human Services and evaluate how to best move forward in the days ahead. Please continue to consult this page for updates.

The health and safety of our guests and employees is our collective focus right now, and we look forward to welcoming you to the estate when we reopen.

Refund Information

For Tickets Valid March 17–April 28

Daytime Tickets

You have the option to hold onto your ticket for a visit when the estate reopens, or request a refund by either completing a refund request form or calling 800-411-3812. Please allow 4-6 weeks for processing.

Gardens & Grounds Tickets

Refunds for Gardens & Grounds tickets will be issued automatically. There is no need for you to take action. Please allow 4-6 weeks for processing.

Downton Abbey: The Exhibition Tickets

Refunds for Downton will be issued automatically. There is no need for you to take action. Please allow 4-6 weeks for processing.

For Stays Booked for the March 26–April 28 Time Frame

Your reservation(s) will be cancelled automatically and without penalty; there is no need for you to take action. We will refund the credit card used to make your reservation(s) in full. Please allow up to five business days for your refund to appear on your credit card statement.

For Stays Booked for April 29 or after:

If you wish to cancel or reschedule your hotel reservation, please either email staybiltmore@biltmore.com with your name and confirmation number or call 866-336-1245.

If you call, please remember: calls are answered in the order received; stay on the line to reserve your place.

We look forward to welcoming you back to our Village Hotel and The Inn on Biltmore Estate when we reopen.

 

Please contact Group Sales at 866-851-4661.

We look forward to welcoming you back to the estate when we reopen.

Passholders may not access the estate until Wednesday, April 29. Should this change, we will notify you either via email or on this page.

Per prior communication, the terms of all Biltmore Annual Passes will automatically be extended by three months. This complimentary extension is automatic; there is no need for you to take action.

We look forward to welcoming you back to the estate when we reopen.