FAQs

• What does a complimentary ticket include?

  Complimentary tickets are valid for one daytime visit and include a self-guided visit to Biltmore House (advance reservation required) and access to our gardens and grounds, Antler Hill Village & Winery, shopping, dining, outdoor activities, and more.

  NOTE: Complimentary tickets do not include access to special events such as Candlelight Christmas Evenings, Van Gogh Alive, Monet & Friends, and Da Vinci–500 Years of Genius. A separate ticket purchase is required for special events.

• How do I redeem a complimentary ticket?

  Visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time. Advance reservations are required year-round for Biltmore House entry, and must be made in advance at biltmore.com/reserve.

  NOTE: Guests who arrive at the estate without reservations cannot be guaranteed entry.

• I have a complimentary ticket that expired after February 2020. Can I still use it?

  Yes! Complimentary tickets that expired between March 1, 2020 and January 31, 2022 are valid for one daytime visit taken between now and June 30, 2022. To redeem, visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time.

  NOTE: After June 30, 2022, tickets that expired between March 1, 2020 and January 31, 2022 will no longer be valid. We encourage you to use your tickets by June 30, 2022.

• Are there any restrictions for complimentary ticket reservations?

  Yes. Select high-visitation dates are unavailable for complimentary admission, including holidays, some weekends, and the month of October. Unavailable dates are subject to change.

  NOTE: Our complimentary ticket policy, unavailable dates, and reservation availability are subject to change without notice.