Accessibility

Biltmore Welcomes Guests with Disabilities

We offer reduced-price admission to guests with disabilities. For more information, contact Guest Services at 800-411-3812.


Estate Transportation and Parking

A car is required for travel between locations on the estate.

Transportation is not provided around the estate unless you have booked an overnight stay at one of our estate properties: The Inn, Village Hotel, or Cottage. 

Estate Parking
Guests without overnight stay accommodations who drive onto the estate may choose from the following parking options, both of which are included with Biltmore admission:

  • Park & Ride lots that provide free shuttle transportation (including accessible shuttles with zero-entry lifts for guests with mobility disabilities) to the front of Biltmore House
  • Park & Walk lots that require a 5- to 10-minute walk to the front of Biltmore House

Parking assistance is available for guests with state-issued parking permits; contact the first available parking host. Please contact the Reception & Ticketing Sales Center or Guest Services if you have questions.

Free shuttles from Biltmore House to the Conservatory are available April through October. There is also accessible parking located next to the Conservatory for the Walled Garden.

Taxi, Uber, Lyft
If you plan to arrive by an external transportation service such as taxi, Uber or Lyft, you will be responsible for your own transportation during your estate visit. 

Alternatively, you may visit Guest Services or call 800-411-3812 to make a reservation for the Biltmore Express shuttle service for $15 per person (kids are free). This service provides transportation around the estate and returns you to your drop-off location at the end of your visit.

Biltmore guests are often surprised by the size of the estate so it is important to plan before your arrival.
View the estate map.

Estate Travel Distances:

  • Reception & Ticketing Sales Center to Biltmore House: 3 miles
  • Biltmore House to Antler Hill Village & Winery: 5 miles
  • The Inn on Biltmore Estate to Biltmore House: 4 miles
  • Biltmore House to Deerpark: 2 miles
  • Antler Hill Village & Winery to Deerpark: 2 miles
  • Reception & Ticketing Sales Center to The Inn on Biltmore Estate: 2 miles

Exploring Biltmore

A visit to Biltmore House includes three floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate. 

Accessibility in Biltmore’s Gardens varies due to their historic nature. The Walled Garden is accessible for guests with mobility disabilities. All restaurants and shops on the estate are accessible. Accessible restrooms are indicated by signage.

In accordance with limited access in Biltmore House and Gardens for guests with disabilities, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. 


Guides and Estate Media

Guests who are deaf or have partial hearing loss can visit the Front Desk of Biltmore House to request a Neckloop Telecoil Coupler or a printed transcript of our Audio Guide. Printed transcripts are also available for all Biltmore films shown on the estate.

Guests who wish to request a Sign Language Interpreter can do so by calling 800-411-3812 or emailing us at least seven days prior to visiting Biltmore. 

Guests who are blind or have low vision can visit the Front Desk of Biltmore House to receive a complimentary Audio Guide to Biltmore House.