Question:
Do you offer resources for guests with autism spectrum disorders or sensory sensitivities?
Yes. Biltmore is a KultureCity Sensory Inclusive® certified venue, which means:
- Front-facing staff are trained on sensory systems and best practices for sensory inclusion.
- KultureCity has provided us with Sensory Bags, each of which contains a pair of noise-canceling headphones, fidget toys, a lanyard, and cards with visual cues to identify feelings and needs.
- Sensory Bags are available for guests to check out at Biltmore’s four sensory-inclusive locations: Biltmore House, the Biltmore House Historic Zone, Biltmore Winery, and Village Hotel on Biltmore Estate®. Each location will also have one weighted lap pad available.
- Signage has been placed at estate locations identifying loud areas as “Headphone Zones” and quiet areas as “Quiet Areas.” Staff members are available to assist with navigation to these locations. Headphones are welcome throughout the estate.
To prepare for your visit, view Biltmore’s Social Stories on KultureCity’s website. These first-person “know before you go” guides provide context for what to expect during your visit.
For more information, please download the KultureCity app.