Titanic: The Human Story

Experience FAQs

• What can I expect of the Titanic exhibition?

  An emotional experience featuring three-dimensional recreations, authentic personal objects, and a narrative that connects you to the ship’s passengers and crew, this exhibition reveals the true facts and authentic history of RMS Titanic. 

  An audio guide takes you back in time to that fateful day in 1912—a vivid exploration of the events leading up to the tragedy, it unravels the stories, hopes, and dreams of the people on board. You will see their personal belongings, photographs, and other relics, as well as recreations of the ship’s interior that include a first-class suite and a humble third-class cabin.

• Does the Titanic exhibition feature real artifacts?

  Yes. At the heart of the exhibition are nearly 200 original objects—authentic artifacts that belonged to passengers and crew that tell a powerful story about their everyday lives, dreams, and decisions. These pieces, along with original accounts and thoughtful storytelling shaped by experts (including acclaimed Titanic historian and author Claes-Göran Wetterholm), allow you to touch the human face of this disaster. The exhibition doesn’t simply recount what happened on April 15, 1912; it helps us understand why and how it happened, and its impact on history, through the lives and choices of those on board.  

  Many plans have been devised to raise Titanic, but what is left of it is now too fragile to move. The Titanic shipwreck is now an underwater UNESCO Heritage site. 

• How long should I plan to spend inside the Titanic exhibition?

  The amount of time you spend is entirely up to you, as your visit is self-paced. We recommend allowing 1.5 to 2 hours to fully experience Titanic: The Human Story.

• Is there an audio guide included with the Titanic exhibition?

  Yes. Available to all exhibition ticket holders, an engaging and informative audio guide (approximate run-time: 60 minutes) was created to make the most of your experience. Available in English and Spanish, it combines narration, music, sound effects, and original testimonies from passengers and crew. 

• Can I take photos or videos inside the Titanic exhibition?

  Yes. Non-flash photography and cell phone video is permitted for personal, non-commercial use. We invite you to share your memories on social media by tagging @biltmoreestate or #BiltmoreTitanic. For the safety and convenience of all guests, group photos must be taken outside the venue. Commercial photography, video cameras, tripods, monopods, selfie sticks, gimbals, Steadicams, GoPro cameras, or any other photography/video equipment is NOT permitted.

• Is there seating available inside the Titanic exhibition?

  Yes. Limited bench seating is available on a first-come, first-served basis inside Amherst at Deerpark. Sitting or lying on the floor is NOT permitted. 

• Can I brings snacks, water, and my backpack inside the Titanic exhibition?

  NO food, beverage, large backpacks, large duffle bags, or weapons of any kind are permitted inside Amherst at Deerpark. Outside alcohol is NEVER permitted on Biltmore property. 

• Should I purchase my Titanic ticket(s) in advance?

  Yes! Not only does purchasing Biltmore House admission online guarantee entry on your preferred date, it also saves you $10 per ticket!

Ticket FAQs

• What does my Titanic admission include?

  Our House, Titanic & 2-Day Grounds ticket includes daytime access to both Biltmore House and the exhibition, plus two days of estate access.

  Another great option is our Titanic stay package, available at all three estate overnight properties. In addition to daytime exhibition access, this package also includes length-of-stay daytime access to Biltmore House and length-of-stay estate access.

  Special exhibition-only admission is offered exclusively to Biltmore Annual Passholders. Not a Passholder? Become one today. Already on the estate? Upgrade your admission ticket or overnight stay to include exhibition access at one of our Guest Services locations.

• Should I purchase my Titanic ticket(s) in advance?

  Yes! Not only does purchasing Biltmore House admission online guarantee entry on your preferred date, it also saves you $10 per ticket!

• Should I purchase my ticket in advance?

  Yes! Not only does purchasing Biltmore House admission online guarantee entry on your preferred date, it also saves you $10 per ticket!

• What can I do if you’re sold out on the date I wish to visit?

  Simply choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.

• Can I reschedule my reservation or cancel for a refund?

  Although Biltmore tickets are non-refundable, all tickets include visit date flexibility. This means, if you are unable to visit Biltmore as planned, you can rebook your tickets for a future visit.

  With your ticket ID and credit card on hand, call us at least 48 hours PRIOR to your booked visit at 800-411-3812 to:

  • Let us know you can’t make your original reservation.
  • Choose your future visit date/time so we can rebook you.*
    If you’re unsure of your future plans, simply call us again when ready, and we’ll rebook you then.

  Alternatively, you may gift your ticket(s) to friends or family to enjoy on the date of your original reservation!

  *Please note:

  • Ticket options and pricing vary by season.
  • To rebook a Candlelight Christmas Evenings™ ticket for a future Candlelight Christmas Evenings visit, you must do so PRIOR to your original reservation date; otherwise, your ticket can only be rebooked as a daytime ticket.
  • Unless rebooked PRIOR to original visit date/time, all guided tours, outdoor activities, exhibitions, and special events lose their value.

• Are reservations required for Biltmore House and/or Biltmore exhibitions?

  Yes. Reservations are required every day for all guests entering Biltmore House and/or Amherst at Deerpark, Biltmore’s exhibition space. You’ll reserve entry times when purchasing your ticket.

  
  Guests who arrive without a Biltmore House reservation cannot be guaranteed Biltmore House entry; similarly, guests who arrive without an exhibition reservation cannot be guaranteed exhibition entry.

  
  NOTE: Please arrive at your reserved entry time for Biltmore House and/or Amherst at Deerpark. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

Access FAQs

• Where is the Titanic exhibition at Biltmore?

  The Titanic: The Human Story experience takes place at Amherst at Deerpark on Biltmore Estate. 
   
  This venue is located approximately three miles from Biltmore House. View on map. 

  To ensure you arrive prior to your reserved entry time, please allow at least 45 minutes to travel between estate locations and park your vehicle. 

• Is parking available at Amherst at Deerpark®?

  Parking for this venue is located in the Deerpark/Lioncrest parking lot.

  There is a limited number of ADA parking spots in front of Amherst.

• What are estate travel distances?

  • Reception & Ticketing Sales Center to Biltmore House: 3 miles
  • Biltmore House to Antler Hill Village & Winery: 5 miles
  • The Inn on Biltmore Estate® to Biltmore House: 4 miles
  • Biltmore House to Deerpark: 2 miles
  • Antler Hill Village & Winery to Deerpark: 2 miles
  • Reception & Ticketing Sales Center to The Inn on Biltmore Estate: 2 miles

• Do you have ADA shuttles from the parking lots to Biltmore House?

  Yes. Park & Ride Lot E offers accessible parking and round-trip ADA shuttle service to Biltmore House departing from the Park & Ride Building.

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  For more accessibility information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services. For more information on shuttle service, view Estate Transportation.

• Are shuttle services available on Biltmore Estate?

  Yes, but please note: Biltmore does not offer complimentary estate-wide shuttle transportation.

  Estate roads do not have sidewalks, and walking between different areas of the estate is not recommended due to travel distances. To enjoy and explore all Biltmore has to offer, we strongly recommend guests arrive in their own vehicle.

  Biltmore offers complimentary ADA, Garden, and Lodging Shuttle service from the following locations:

  • Round-trip ADA Shuttle service to Biltmore House from the Park & Ride Building (with accessible parking in Lot E)
  • Round-trip Garden Shuttle service from Biltmore House to the Conservatory in the Walled Garden from April through December
  • Round-trip Lodging Shuttle service* to Biltmore House, and Antler Hill Village & Winery from The Inn and Village Hotel on Biltmore Estate®.

  Biltmore Connect shuttle service is available for $15 per person per day (kids 16 and younger are free) and:

  • Provides transportation between Biltmore’s Reception & Ticketing Sales Center, Biltmore House, and Antler Hill Village & Winery.
  • May be purchased in advance by calling 800-411-3812 or purchased in-person on day of arrival at any Guest Services location
  • Is not available for Groups

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  Animals (with the exception of service animals) are NOT allowed on shuttles.

  Note: wheeled luggage is NOT permitted in the Biltmore House & Gardens area. Please review our bag policy.

  *Available exclusively for overnight guests at The Inn, Village Hotel, and Cottages on Biltmore Estate™.

• Do you offer accessible parking?

  Yes. ADA-accessible parking spaces are provided in the majority of estate parking lots for guests with mobility challenges and state-issued parking permits.

  Accessible parking for Biltmore House and Gardens visits:

  • Accessible parking for Biltmore House with complimentary accessible shuttle transportation is available in Park & Ride Lot E. Follow the signs to the Park & Ride Building for the shuttle.
  • Accessible parking for the Walled Garden is located next to the Conservatory.

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users. For more information on shuttle service, view Estate Transportation.

  For more information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services.

• Do you offer wheelchairs?

  Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate.