FAQs

• Do you offer accessible parking?

  Yes. ADA-accessible parking spaces are provided in the majority of estate parking lots for guests with mobility disabilities and state-issued parking permits.

  Accessible parking for Biltmore House and Gardens visits:

  • Accessible parking for Biltmore House with complimentary accessible shuttle transportation is available in Park & Ride Lot E. Follow the signs to the Park & Ride building.
  • Accessible parking for Biltmore House is available in Park & Walk Lot B-1, which is a 5- to 10-minute walk on paved surfaces to the front of Biltmore House.
  • Accessible parking for the Walled Garden is located next to the Conservatory.

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users. For more information on shuttle service, view Estate Transportation.

  For more information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services.

• Are the gardens accessible? Conservatory?

  The Walled Garden and Conservatory are ADA-accessible. Due to the historic nature of Biltmore, some of our formal and informal gardens are not accessible for guests with limited mobility. 

• Is Antler Hill Village accessible?

  Antler Hill Village is entirely ADA-accessible.

• Are shuttle services available on Biltmore Estate?

  Biltmore does not offer complimentary estate-wide shuttle transportation.

  Estate roads do not have sidewalks, and walking between different areas of the estate is not recommended due to travel distances. To enjoy and explore all Biltmore has to offer, we strongly recommend guests arrive in their own vehicle.

  Biltmore offers complimentary shuttle service from the following locations:

  • Round-trip to Biltmore House from Park & Ride lots (please park in Lots C, D, or E and follow the signs to the Park & Ride building)
  • Round-trip from Biltmore House to the Conservatory in the Walled Garden from April through December
  • Round-trip guest shuttle service from The Inn on Biltmore Estate® to Biltmore House® and Amherst at Deerpark®*

  Biltmore offers an Express shuttle service** at $15 per person per day (kids 9 and younger are free), which:

  • Provides transportation between Biltmore’s Reception & Ticketing Sales Center, Biltmore House, Antler Hill Village, and Amherst at Deerpark®
  • May be purchased in advance by calling 800-411-3812 or in-person on day of arrival at any Guest Services location
  • Is not available for Groups

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  Animals (with the exception of service animals) are not allowed on shuttles.

  Note: wheeled luggage is NOT permitted in the Biltmore House & Gardens area. Please review our bag policy.

  *Available exclusively for overnight guests at The Inn.

  **Express shuttle service is temporarily unavailable.

• Do you have ADA shuttles from the parking lots to Biltmore House?

  Yes. Park and Ride Lot E offers accessible parking and round-trip ADA shuttle service to Biltmore House departing from the Park & Ride building.

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  For more accessibility information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services. For more information on shuttle service, view Estate Transportation.

• Is Biltmore House & Gardens accessible for guests with strollers and baby carriers?

  Biltmore House

  A visit to Biltmore House includes multiple floors and several flights of stairs, and may therefore present a challenge for guests with infants and small children. The full house tour is available to guests with strollers and baby carriers, but you will have to maneuver historic (sometimes narrow) staircases. You are welcome to visit our designated Second Floor rest area and watch a video of the Third Floor and Basement rooms if you prefer to avoid maneuvering the staircases.

  NOTE: Strollers and baby backpacks are prohibited for the following Biltmore House tours: Backstairs Tour and Rooftop Tour.

  Gardens

  To best access the Walled Garden and Conservatory, both of which accommodate strollers and baby carriers, we recommend parking behind the Conservatory.

  NOTE: The Walled Garden’s paths are paved, but many of Biltmore’s other gardens feature inclines, descents, gravel paths, and stairs, all of which present a challenge to guests with strollers, and potentially to those with baby carriers as well. 

• Is Biltmore House accessible for guests with limited mobility?

  A visit to Biltmore House includes multiple floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible; guests with limited mobility may ride the elevator between those two floors. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.

  In accordance with limited access in Biltmore House & Gardens for guests with disabilities, we offer a reduced-price admission ticket at the Reception & Ticketing Sales Center. For more information please contact Guest Services at 800-411-3812.

• Is the exhibition at Amherst at Deerpark® accessible to wheelchair and stroller users?

  Yes.

  There is a limited number of ADA parking spots in front of Amherst.

  Please bring your own wheelchair or stroller to ensure your comfort and access.