FAQs

• Do you offer wheelchairs?

  Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside tours of these buildings. Please bring your own wheelchair to ensure your comfort and access to other areas of the estate. 

• Do you offer resources for those with hearing loss, low vision, or blindness?

  Yes. Upon entering Biltmore House, guests who are deaf, have partial hearing loss, low vision, or blindness can request:

  • A Neckloop Telecoil Coupler and a printed transcript of our Biltmore House Audio Guide (transcript currently available in English only). Printed transcripts are also available for all Biltmore films shown on the estate.
  • A tablet that presents our Biltmore House Audio Guide in American Sign Language format.
  • Our Biltmore House Audio Guide in Audio Description format (available in English only).
• Do you offer resources for guests with autism spectrum disorders or sensory sensitivities?

  Yes. Biltmore is a KultureCity Sensory Inclusive® certified venue, which means:  

  Front-facing staff are trained on sensory systems and best practices for sensory inclusion. 

  KultureCity has provided us with Sensory Bags, each of which contains a pair of noise-canceling headphones, fidget toys, a lanyard, and cards with visual cues to identify feelings and needs.  

  Sensory Bags are available for guests to check out at Biltmore’s four sensory-inclusive locations: Biltmore House, the Biltmore House Historic Zone, Biltmore Winery, and Village Hotel on Biltmore Estate®. Each location will also have one weighted lap pad available. 

  Signage has been placed at estate locations identifying loud areas as “Headphone Zones” and quiet areas as “Quiet Areas.” Staff members are available to assist with navigation to these locations. Headphones are welcome throughout the estate.  

  For more information, please download the KultureCity app.