FAQs

• How do I use the Daytime portion of my Luminere ticket?

  In addition to Evening admission to estate grounds, ALL Luminere tickets also include Daytime admission to estate grounds: Antler Hill Village & Winery, gardens, shops, and restaurants.

  With a Luminere & Grounds ticket, you can enjoy the Daytime portion of your ticket on the same day of your Evening visit OR the day after:

  Same Day

  Guests who enter the estate prior to 4:30 p.m. will use the Daytime estate grounds visit portion of their ticket on that same day as their Evening visit.

  Day After

  Guests who enter the estate at or after 4:30 p.m. will use the Daytime estate grounds visit portion of their ticket the day after their Evening visit.

  With a Luminere, House & Grounds ticket, you will enjoy both the Daytime and Evening portions of your ticket on the same date.

  With a Luminere, Exclusive Tour & Grounds ticket, you can enjoy Daytime estate grounds admission BOTH days: on the same day as your Evening visit AND the day after. Simply present your ticket at the Admissions Gate on BOTH days.

• What happens if Luminere is cancelled due to inclement weather?

  Luminere is a “rain or shine” evening event, and Luminere tickets are non-refundable.

  • If light rain occurs, the show will go on.
  • If rain is such that it impedes the video productions, or if there is lightning, Biltmore will either cancel or delay the show.
  • If the show is cancelled for the evening due to inclement weather, you may use your ticket (or gift it to another guest to use) on a different Luminere evening. When ready to reschedule your visit, you (or the guest to whom you gifted your ticket) can simply call 800-411-3812 with the ticket’s confirmation number.