FAQs

• Do your lodging accommodations include transportation around the estate?

  Transportation is only included with a stay at The Inn on Biltmore Estate.*

  To enjoy and explore all Biltmore has to offer, we recommend guests arrive in their own vehicle. Guests without their own vehicle may:

  • Make reservations in advance for a rental vehicle or an external transportation service such as taxi, Uber, or Lyft
  • Call 800-411-3812 to purchase Biltmore Express** shuttle service ticket(s).

  *Round-trip guest shuttle service from The Inn to Biltmore House and to Amherst at Deerpark®

  **Not available for Groups

• Are shuttle services available on Biltmore Estate?

  Biltmore does not offer complimentary estate-wide shuttle transportation.

  Estate roads do not have sidewalks, and walking between different areas of the estate is not recommended due to travel distances. To enjoy and explore all Biltmore has to offer, we strongly recommend guests arrive in their own vehicle.

  Biltmore offers complimentary shuttle service from the following locations:

  • Round-trip to Biltmore House from Park & Ride lots (please park in Lots C, D, or E and follow the signs to the Park & Ride building)
  • Round-trip from Biltmore House to the Conservatory in the Walled Garden from April through October
  • Round-trip guest shuttle service from The Inn on Biltmore Estate® to Biltmore House® and Amherst at Deerpark®*

  *Available exclusively for overnight guests at The Inn

  Biltmore Express shuttle service is $15 per person per day (kids 9 and younger are free) and:

  • Provides transportation between Biltmore’s Reception & Ticketing Sales Center, Biltmore House, Antler Hill Village, and Amherst at Deerpark®
  • May be purchased in advance by calling 800-411-3812 or in-person on day of arrival at any Guest Services location
  • Not available for Groups

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  Animals (with the exception of service animals) are not allowed on shuttles.

  Note: wheeled luggage is NOT permitted in the Biltmore House & Gardens area. Please review our bag policy.

• Do you have ADA shuttles from the parking lots to Biltmore House?

  Yes. Park and Ride Lot E offers accessible parking and round-trip ADA shuttle service to Biltmore House for guests with mobility disabilities and state-issued parking permits. Follow the signs to the Park & Ride building.

  ALL Biltmore Estate shuttles are accessible to wheelchair and stroller users.

  For more accessibility information, view Estate Accessibility, or contact the Reception & Ticketing Sales Center or Guest Services. For more information on shuttle service, view Estate Transportation.

• Can I use car services such as taxi, Uber, and Lyft on the estate?

  Biltmore does not offer complimentary estate-wide shuttle transportation Estate roads do not have sidewalks, and walking between different areas of the estate is not recommended due to travel distances. To enjoy and explore all Biltmore has to offer, we strongly recommend guests arrive in their own vehicle or a rented vehicle.

  Guests without a vehicle may:

  •  Make reservations in advance for a rental vehicle or external transportation service such as taxi, Uber, or Lyft.*
  • Call 800-411-3812 to purchase Biltmore Express shuttle service for estate-wide shuttle transportation.

  *If you plan to arrive by an external transportation service such as taxi, Uber, or Lyft, this is drop-off service only. You will be dropped off at Biltmore House or Antler Hill Village.

  Note: wheeled luggage is NOT permitted in the Biltmore House & Gardens area. Please review our bag policy.