Biltmore Help Center
What method(s) of payment does the estate accept?
Credit, debit, and Biltmore Gift Cards are accepted for ALL estate purchases, including Estate Admission, Dining, Overnight Stay, Outdoor Activity, Tour, Exhibition, and Estate Shop purchases.
Cash is ONLY accepted for Dining and Overnight Stay purchases.
Biltmore Gift Cards can be purchased (with credit or debit card ONLY) at any estate Guest Services location, at the Gate House Shop, and online.
Can I bring food or drinks with me?
No outside food and beverage is permitted on estate grounds except for personal water bottles and while picnicking in certain estate locations; please visit Guest Services for recommended picnic spots.
Only clear, plastic water bottles are permitted inside Biltmore House. Outside alcohol and tailgating—including the use of tents, grills, multiple camping chairs/tables, and large coolers—are not permitted on estate grounds.
Are any items prohibited on the estate?
Please note that the following are prohibited in Biltmore House:
- Food and drink, except for clear, plastic water bottles
- Pets (except service animals)
- Video recording and sketching
- Photography and cell phone use that interferes with the enjoyment of other guests—see full photo policy
*Law enforcement officers are not exempt unless coordinated and approved in advance by Biltmore’s Director of Security & Police Operations.
Is special clothing or footwear required?
Dress comfortably. Wear walking shoes and layers for the changing mountain weather.
Can I bring a bag/backpack?
For entry into Biltmore House, all bags, packages, and boxes will be inspected by security personnel.
Guests may carry small personal bags no larger than 19″ x 14″ x 9″ inside Biltmore House. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options. Exceptions will be made for medical items after inspection.
Backpacks are not allowed on any guided tours, including Rooftop, Backstairs, Exclusive, and Expert-Guided tours. Guests are required to leave backpacks in a locker or in their vehicle.
We reserve the right to refuse admission for any bag, parcel, or other item. Weapons are prohibited.