Frequently Asked Questions

Yes, Face coverings are required for guests over 2 years of age in all public indoor spaces and outside areas where 6-foot distance cannot be maintained.

Following CDC guidance, face coverings worn at Biltmore must meet these requirements:

• Face coverings must completely cover the nose and mouth, be made of two or more layers of material, and fit snugly on your face.
• Face coverings may not be mesh material or have holes of any kind. 
• Face shields are not permitted as a standalone covering; a face covering over the nose and mouth must be worn underneath. 

We greatly appreciate your understanding and cooperation, which helps ensure that we are able to safely remain open and welcome guests to experience all that the estate has to offer during this challenging time

We recognize that there are medical conditions that make it impossible for some to wear face coverings over their nose and mouth. However, safety protocols for our guests and employees along with N.C. state mandates require Biltmore guests to wear face coverings inside buildings and outdoors when 6-feet of distance cannot be maintained.

Guests who are unable to wear face coverings are invited to enjoy our many outdoor spaces where 6-feet of distance can be maintained or consider rescheduling their visit for a future date when face coverings are no longer required.

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• In-room housekeeping upon request.
• Application of established industry-leading disinfection procedures aligned with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
• Additional time will be spent disinfecting such high-touch guest room items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.

The health and safety of our guests and employees is our top priority.  Visit our Health and Safety page to learn more.

For updates specific to Buncombe County, visit websites for the Buncombe County Department of Health and Human Services.

For updates specific to the state of North Carolina, visit websites for the NC Department of Health and Human Services.

For entry into Biltmore House, all bags, packages, and boxes will be inspected by security personnel.

Guests may bring personal items in clear bags no larger than 12″ x 6″ x 12″, in sealable plastic storage bags no larger than one gallon, or in bags/clutches no larger than 4.5″ x 6.5″. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options. Exceptions will be made for medical items after inspection.

We reserve the right to refuse admission for any bag, parcel, or other item. Weapons are prohibited.

Yes, Biltmore House is open. Tickets are required for entry into Biltmore House. Learn More.

Face coverings are required for all employees and guests. Read more about face coverings.

No. Buncombe County has lifted travel restrictions and Biltmore is once again welcoming all ticketed guests and Passholders to our 8,000-acre oasis.

During phase three reopening, Biltmore has created a new tour experience for guests with guidance of the North Carolina Department of Health and Human Services. Daily capacity is very limited and by reservation only.
Face coverings are required for all employees and guests. Read more about face coverings.

Yes. Please reserve your house entry time prior to your visit.

NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

Biltmore Audio Guides will be available. Units will be offered using touchless distribution and disinfected for every use in accordance with CDC guidelines.

Our 8,000-acre estate, including Biltmore House, is yours to explore.

Review the Hours of Operation page for more information regarding activities.

Review the Hours of Operations page for more information regarding dining options.

No. Estate shuttles from Biltmore House to Antler Hill Village and lodging shuttles from The Inn and Village Hotel are temporarily suspended. Please be prepared to use a personal vehicle for travel between areas on the estate during this time.

Shuttle service to Biltmore House from parking lots C, D, and E is available only when lots A and B (walking distance lots) are full.

Complimentary shuttle service from Biltmore House to the Conservatory in the Walled Garden is available April through October. There is also accessible parking located next to the Conservatory for the Walled Garden.

Animals (with the exception of service animals) are not allowed on shuttles.

Yes, our two estate hotels are open. Review information regarding Overnight Stays, including our commitment to gracious hospitality and what to expect during your stay.

The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent-contact, high-touch surfaces including, but not limited to;

• doorknobs, door handles, door push panels
• soft and hard furniture
• elevators and elevator buttons
• public restrooms
• stair handrails
• house phones in the lobby and landing floors
• courtyard furniture
• tissue boxes on the casual coffee tables in the lobby and Village Social, small trash can nearby
• tissue box on a small table inside guest elevators and small trash can

• In-room housekeeping upon request.
• Application of established industry-leading disinfection procedures aligned with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
• Additional time will be spent disinfecting such high-touch guest room items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.

Our 8,000-acre estate, including Biltmore House, is yours to explore.

Review the Hours of Operation page for more information regarding activities.

Review the Hours of Operations page for more information regarding dining options.

Passholders can bring guests in the same car after 5 p.m. to Antler Hill Village.