KNOW BEFORE YOU GO: Enhanced health & safety policies, required face coverings, and more.

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LATEST MANDATES

Per current CDC guidance and the latest Buncombe County mandate, the use of face coverings indoors is required for all Biltmore employees and guests at least 5 years of age, regardless of vaccination status.

We greatly appreciate your kindness and understanding as we follow safety requirements.

Our Top Priority:
The Safety of Our Guests, Employees, and Community

Cleanliness

Following CDC guidelines for stringent disinfection with increased frequency and using EPA-approved disinfectant for COVID-19.

Biltmore House

Reservations are required every day for all guests for entry to Biltmore House.

Mask Requirements

Per current Buncombe County mandates, the use of face coverings indoors and while on estate shuttles is required, regardless of vaccination status.

Dining

Frequent disinfection of surfaces with CDC-approved disinfectants and increased take-out options.

Overnight Stays

Application of established industry-leading disinfection procedures aligned with CDC guidelines.

Social Distancing

Social distancing is recommended by the CDC. Please be courteous and allow ample space in all public areas.

Cashless

Reducing contact points and recommending use of credit, debit, or Biltmore Gift Cards. Cash payment may not be accepted at all estate locations and is subject to change.

Approved Bags

Guests may carry small personal bags no larger than 19″ x 14″ x 9″ inside Biltmore House. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options.

What We Are Doing

Safety is our top priority. To that end, we are doing the following:

  • Enhancing cleaning procedures, in accordance with CDC guidelines, with increased frequency
  • Daily health screenings and use of personal protective equipment for employees
  • Providing hand sanitizer stations for guest and employee use
  • Reinforcing CDC guidelines on signage throughout the estate
  • Monitoring guest areas to encourage social distancing and reduce group gatherings
How You Can Help

We are excited to welcome you back to Biltmore. To help us keep everyone safe, we ask that you please:

  • Follow CDC guidelines and county mandates for face coverings, social distancing, and hand washing
  • Stay home if you are ill or exhibiting symptoms of flu or COVID-19
  • Allow ample space for social distancing on all public spaces
  • Be prepared for cashless payments, as we will be accepting credit, debit, and Biltmore Gift Cards only during this time
Supporting Our Team

Our long-standing commitment to a safe work environment guides all we do, including the adoption of new standards:

  • Flexible Sick Leave Policies
  • COVID-19 Training Series required for all employees
  • Adherence to CDC guidelines for social distancing, hygiene, PPE, and workspace barriers
  • Teleworking encouraged for eligible positions
  • Stringent disinfection protocols for all work spaces
  • Paid time off for COVID-19 vaccination appointments