Back to Reopening
Health and Safety Update
We Welcome Your Return
Our world has changed with unbelievable speed due to COVID-19, and we move forward together in response. The collective well-being of our guests, employees, and community is very important to us, and we are committed to public safety standards that bring us all peace of mind.
We have safely adapted estate experiences and enhanced our stringent disinfection procedures in accordance with CDC guidelines and industry best practices.
Biltmore has long been recognized for our attention to detail, and we know this means more now than ever before.
Bill Cecil
President & CEO
The Biltmore Company
Our Top Priority:
The Safety of Our Guests, Employees, and Community
Safety is our top priority. To that end, we are doing the following:
- Limiting daily capacity and hours of entry to the estate
- Ensuring employees are informed, receiving health screenings, and following CDC & OSHA guidelines for working during COVID-19
- Requiring face coverings and gloves for our employees in guest areas and Food & Beverage service
- Requiring face coverings for guests and employees inside all buildings
- Using a disinfectant approved for use on food contact surfaces in all food preparation areas
- Continuing to align our already stringent cleaning procedures with the latest guidance from the CDC, and implementing them with increased frequency
- Enhanced disinfecting procedures with EPA-approved disinfectant for SARS-CoV-2 (the virus that causes COVID-19)
- Providing hand sanitizer stations at convenient locations for guest and employee use
- Adopting a cashless payment protocol whereby we accept credit, debit, and Biltmore Gift Cards only during this time
- Providing clear and frequent reminders to follow CDC guidelines for social distancing and personal hygiene via signage throughout the estate
- Monitoring guest areas to encourage social distancing and reduce group gatherings in accordance with government mandates
We are excited to welcome you back to Biltmore. To help us keep everyone safe, we ask that you please:
- Follow CDC health & safety guidelines:
- Wear a face covering when around others and distancing is not possible.
- Face coverings required inside all buildings.
- Follow proper hand washing guidelines.
- Cover your mouth and nose with a tissue when you cough or sneeze.
- Stay home if you are ill or exhibiting symptoms of flu or COVID-19.
- Be courteous on trails and walkways and allow ample space for passing and social distancing.
- Be prepared for cashless payment methods; Biltmore will be accepting credit, debit, and Biltmore Gift Cards only during this time.
Our long-standing commitment to a healthy and safe work environment guides everything we do, including the adoption of the following new standards for team safety:
- Daily Health Screenings
- Flexible Sick Leave Policies
- COVID-19 Training Series for all employees
- Social Distancing measures
- Teleworking encouraged for eligible positions
- Enhanced Disinfection Plans for all work spaces, using EPA-approved disinfectant for SARS-CoV-2 (the virus that causes COVID-19)
- Disinfecting Stations that include wipes and hand sanitizer for employees
- Cashless Payment Protocol (credit, debit, and Biltmore Gift Cards only)
- Mandatory use of face coverings and gloves in all guest areas, indoor spaces and exterior work areas when within six feet of other employees
- Plexiglass barriers in select work areas
FAQs
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Am I required to wear a face covering?
Per Buncombe County’s mandate, face coverings must be worn in all indoor spaces on the estate. Please bring your own face covering to wear during your visit. A limited supply of face coverings are available on the estate.
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What are you doing to clean your hotel rooms?
- Daily in-room housekeeping will follow established industry-leading disinfection procedures, allowing 24 hours between check-in for our guests.
- We have aligned these stringent disinfection procedures with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
- Additional time will be spent disinfecting such high-touch guest room items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.
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Will employees wear face coverings?
Yes. Employees will wear face coverings in all guest areas and indoor spaces. Gloves will also be worn by employees in select guest areas and all food operations.
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Where can I learn about health and safety measures on the estate?
The health and safety of our guests and employees is our top priority. Visit our Health and Safety page to learn more.
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Where can I find information about COVID-19 Coronavirus for Buncombe County, NC?
For updates specific to Buncombe County, visit websites for the Buncombe County Department of Health and Human Services.
For updates specific to the state of North Carolina, visit websites for the NC Department of Health and Human Services.
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How can I stay connected with Biltmore from home?
We invite you to experience the grandeur of Biltmore digitally with virtual tours, history, bloom reports, and more on our website, including our Biltmore From Home page.
Other ways to connect with Biltmore: Email Newsletters, Facebook, Instagram, Twitter, and Blog
