KNOW BEFORE YOU GO: Review Changes to the Biltmore Guest Experience.

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We Welcome Your Return

Our world has changed with unbelievable speed due to COVID-19, and we move forward together in response. The collective well-being of our guests, employees, and community is very important to us, and we are committed to public safety standards that bring us all peace of mind.

We have safely adapted estate experiences and enhanced our stringent disinfection procedures in accordance with CDC guidelines and industry best practices.

Biltmore has long been recognized for our attention to detail, and we know this means more now than ever before.

Bill Cecil
President & CEO
The Biltmore Company

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Our Top Priority:
The Safety of Our Guests, Employees, and Community

Cleanliness

Following CDC guidelines for stringent disinfection with increased frequency and using EPA-approved disinfectant for COVID-19.

Biltmore House

Limited capacity, small group tours of the home by reservation only, required face coverings and social distancing measures.

Face Coverings

Face coverings are required for guests over 2 years of age and employees in public indoor spaces, and recommended in outside areas where distance cannot be maintained.

Dining

Frequent disinfection of surfaces in guest seating and food preparation areas with CDC-approved disinfectants and spacing tables to allow for social distance between parties.

Overnight Stays

Daily housekeeping with industry-leading disinfection procedures.

Social Distancing

Adapting guest areas, including signage and spacing indicators, to minimize gathering points and allow for distance between guests.

Cashless

Reducing contact points and accepting credit, debit, and Biltmore Gift Cards only during this time.

Bag Size Limitations

Only clear bags no larger than 12” x 6” x 12”, plastic bags no larger than one gallon, or bags no larger than 4.5” x 6.5” permitted inside Biltmore House.

What We Are Doing

Safety is our top priority. To that end, we are doing the following:

  • Requiring face coverings for guests over 2 years of age and employees inside all buildings
  • Enhancing cleaning procedures, in accordance with CDC guidelines, with increased frequency
  • Daily health screenings and use of personal protective equipment for employees
  • Providing hand sanitizer stations for guest and employee use
  • Reinforcing CDC guidelines on signage throughout the estate
  • Monitoring guest areas to encourage social distancing and reduce group gatherings
How You Can Help

We are excited to welcome you back to Biltmore. To help us keep everyone safe, we ask that you please:

  • Wear a face covering as required inside all buildings, per Buncombe County mandate
  • Follow CDC guidelines for social distancing and hand washing
  • Stay home if you are ill or exhibiting symptoms of flu or COVID-19
  • Allow ample space for social distancing on all walkways, trails, and in other public spaces
  • Be prepared for cashless payments, as we will be accepting credit, debit, and Biltmore Gift Cards only during this time
Supporting Our Team

Our long-standing commitment to a safe work environment guides all we do, including the adoption of new standards:

  • Flexible Sick Leave Policies
  • COVID-19 Training Series required for all employees
  • Adherence to CDC guidelines for social distancing, hygiene, PPE, and workspace barriers
  • Teleworking encouraged for eligible positions
  • Stringent disinfection protocols for all work spaces
  • Requiring face coverings in public indoor spaces and work areas within 6 feet of others