KNOW BEFORE YOU GO: Safety remains our top priority. Learn more.

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Our Top Priority:
The Safety of Our Guests, Employees, and Community

Cleanliness

Following CDC guidelines for stringent disinfection with increased frequency and using EPA-approved disinfectant for COVID-19.

Cashless

Reducing contact points and recommending use of credit, debit, or Biltmore Gift Cards. Cash payment may not be accepted at all estate locations and is subject to change.

Face Coverings

Face coverings are optional for employees and guests.

Dining

Frequent disinfection of surfaces with CDC-approved disinfectants and increased take-out options.

Overnight Stays

Application of established industry-leading disinfection procedures aligned with CDC guidelines.

Approved Bags

Guests may carry small personal bags no larger than 19″ x 14″ x 9″ inside Biltmore House. If your bag does not meet these requirements, please leave it in your vehicle or ask about storage options.

What We Are Doing

Safety is our top priority. To that end, we are doing the following:

  • Enhancing cleaning procedures, in accordance with CDC guidelines, with increased frequency
  • Daily health screenings and use of personal protective equipment for employees
  • Providing hand sanitizer stations for guest and employee use
  • Reinforcing CDC guidelines on signage throughout the estate
How You Can Help

We are excited to welcome you to Biltmore. To help us keep everyone safe, we ask that you please:

  • Follow CDC guidelines and recommendations for face coverings and hand washing
  • Stay home if you are ill or exhibiting symptoms of flu or COVID-19
  • Be prepared for cashless payments, as we will be accepting credit, debit, and Biltmore Gift Cards only during this time
Supporting Our Team

Our long-standing commitment to a safe work environment guides all we do, including the adoption of new standards:

  • Flexible Sick Leave Policies
  • COVID-19 Training Series required for all employees
  • Adherence to CDC guidelines for hygiene, PPE, and workspace barriers
  • Teleworking encouraged for eligible positions
  • Stringent disinfection protocols for all work spaces
  • Paid time off for COVID-19 vaccination appointments