KNOW BEFORE YOU GO: Enhanced health & safety policies for clear bags, required face coverings, and more.

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LATEST MANDATES

In adherence to the latest North Carolina and Buncombe County mandates, Biltmore has revised Hours of Operation, capacity in estate restaurants is limited to 30%, and alcohol sales will end at 9 p.m. in all of our estate restaurants.

Your patience and understanding are appreciated.

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We Welcome Your Return

Our world has changed with unbelievable speed due to COVID-19, and we move forward together in response. The collective well-being of our guests, employees, and community is very important to us, and we are committed to public safety standards that bring us all peace of mind.

We have safely adapted estate experiences and enhanced our stringent disinfection procedures in accordance with CDC guidelines and industry best practices.

Biltmore has long been recognized for our attention to detail, and we know this means more now than ever before.

Bill Cecil
President & CEO
The Biltmore Company

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Our Top Priority:
The Safety of Our Guests, Employees, and Community

Cleanliness

Following CDC guidelines for stringent disinfection with increased frequency and using EPA-approved disinfectant for COVID-19.

Biltmore House

Limited capacity, small group tours of the home by reservation only, required face coverings and social distancing measures.

Face Coverings

Face coverings are required for guests over 2 years of age and employees in public indoor spaces, and required in outside areas where 6-foot distance cannot be maintained. Read More

Dining

Frequent disinfection of surfaces with CDC-approved disinfectants, operating at 30% capacity due to local mandates, spacing tables for distancing, and increased take-out options.

Overnight Stays

Application of established industry-leading disinfection procedures aligned with CDC guidelines.

Social Distancing

Adapting guest areas, including signage and spacing indicators, to minimize gathering points and allow for distance between guests.

Cashless

Reducing contact points and recommending use of credit, debit, or Biltmore Gift Cards. Cash payment may not be accepted at all estate locations and is subject to change.

Approved Bags

Only clear bags no larger than 12” x 6” x 12”, plastic bags no larger than one gallon, or bags no larger than 4.5” x 6.5” permitted inside Biltmore House.

What We Are Doing

Safety is our top priority. To that end, we are doing the following:

  • Requiring face coverings for guests over 2 years of age and employees inside all buildings
  • Enhancing cleaning procedures, in accordance with CDC guidelines, with increased frequency
  • Daily health screenings and use of personal protective equipment for employees
  • Providing hand sanitizer stations for guest and employee use
  • Reinforcing CDC guidelines on signage throughout the estate
  • Monitoring guest areas to encourage social distancing and reduce group gatherings
How You Can Help

We are excited to welcome you back to Biltmore. To help us keep everyone safe, we ask that you please:

  • Wear face coverings in all indoor spaces and outside areas where 6-foot distance cannot be maintained per North Carolina mandate
  • Follow CDC guidelines for social distancing and hand washing
  • Stay home if you are ill or exhibiting symptoms of flu or COVID-19
  • Allow ample space for social distancing on all walkways, trails, and in other public spaces
  • Be prepared for cashless payments, as we will be accepting credit, debit, and Biltmore Gift Cards only during this time
Supporting Our Team

Our long-standing commitment to a safe work environment guides all we do, including the adoption of new standards:

  • Flexible Sick Leave Policies
  • COVID-19 Training Series required for all employees
  • Adherence to CDC guidelines for social distancing, hygiene, PPE, and workspace barriers
  • Teleworking encouraged for eligible positions
  • Stringent disinfection protocols for all work spaces
  • Requiring face coverings in public indoor spaces and work areas