KNOW BEFORE YOU GO: Review Changes to the Biltmore Guest Experience.

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Overnight Stays

Our Two Splendid Hotels Are Open

We are pleased to welcome you. As part of our ongoing commitment to the collective well-being of our guests, staff, and community, we have adapted our estate and hotel guest experiences to enhance safety and peace of mind for all.

While some things may have changed, our promise to provide an exceptional guest experience with gracious hospitality remains the same.

Book your Blue Ridge Mountain escape today and experience Biltmore as it was originally intended: as an overnight guest.

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Reserve your Stay with Confidence

Because evolving circumstances can affect your plans, we have added a Best Flexible Rate option with a 48-hour cancellation policy for select stay dates. Use this rate to reserve your stay with confidence knowing you can cancel without penalty.

CONVENIENCE

Village Hotel on Biltmore Estate

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LUXURY

The Inn on Biltmore Estate

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Our Commitment to Health & Safety

Known for attention to detail and the provision of a consistently exceptional guest experience, we are committed to exceeding public safety standards to provide peace of mind. Our efforts in this regard include:

Aligning our stringent cleaning procedures with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch areas

Ensuring employees are informed, receiving regular health screenings, and following CDC and OSHA guidelines

Providing hand sanitizer stations at convenient locations for guest and employee use and signage to remind guests about social distancing measures

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Updates to the Guest Experience: What to Expect

Your Arrival

Minimized Contact

  • Front Desk staff will wear face coverings and stand behind plexiglass shields which have been installed at each welcome podium.
  • Valet parking is available at The Inn; guests may also self-park. Guests will use their own car to explore the estate during their stay.
  • New health and safety and social distancing signage has been added as friendly reminders throughout the estate and at both hotels.


Please Note: 
The Inn’s Chateau Tier amenities and private check-in are temporarily unavailable through August 5.

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Guest Rooms

Enhanced Cleaning

  • Daily in-room housekeeping will follow established industry-leading disinfection procedures.
  • We have aligned these stringent disinfection procedures with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
  • Additional time will be spent disinfecting such high-touch items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.
  • Items requested delivered to guest rooms will be provided in a way that minimizes contact and does not involve staff entering guest rooms.
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Your Experience

Enjoying Your Stay

Dining
Hotel and estate restaurants will be open with modified menus, take-out options, and seating configurations that align with social distancing requirements.

Transportation
Shuttle service is currently unavailable. All guests will self-park, use their own car to explore the estate during their stay, and are welcome to drive by Biltmore House and through the gardens.

Events & Activities
Estate gardens, grounds, trails, Antler Hill Village and The Spa at The Inn are open. Contact the Front Desk and Guest Services staff for information about other estate activities.

Biltmore House
During this time, Biltmore House is open with limited capacity, by reservation. Please contact the Front Desk to purchase tickets.

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FAQs

  • Are Village Hotel and The Inn on Biltmore Estate open for overnight stays?

    Yes, our two estate hotels are open. Review information regarding Overnight Stays, including our commitment to gracious hospitality and what to expect during your stay.

  • What will be cleaned regularly in guest areas?

    The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent-contact, high-touch surfaces including, but not limited to;

    • doorknobs, door handles, door push panels
    • soft and hard furniture
    • elevators and elevator buttons
    • public restrooms
    • stair handrails
    • house phones in the lobby and landing floors
    • courtyard furniture
    • tissue boxes on the casual coffee tables in the lobby and Village Social, small trash can nearby
    • tissue box on a small table inside guest elevators and small trash can
  • What are you doing to clean your hotel rooms?
    • Daily in-room housekeeping will follow established industry-leading disinfection procedures.
    • We have aligned these stringent disinfection procedures with CDC guidelines, including the use of CDC-compliant cleaning products, increased sanitation frequency, and the disinfection of high-touch guest room items.
    • Additional time will be spent disinfecting such high-touch guest room items as door handles, sink faucets, light switches, thermostats, TV remote controls, and telephones.
  • What activities are available?

    Our 8,000-acre estate, including Biltmore House, is yours to explore.

    Review the Hours of Operation page for more information regarding activities.

  • What options will there be for dining?

    Review the Hours of Operations page for more information regarding dining options.