What can I do if you’re sold out on the date I wish to visit Biltmore House?
Please choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.
Why are you sold out on some dates?
To ensure our guests have the best possible experience of America’s Largest Home®, we limit the number of guests per Biltmore House reservation time. When we post the “sold out” message on our website (typically during the holidays, our busiest season), this means all available reservation times for Biltmore House entry are booked for those dates.
What are the hours of operation?
Downton Abbey Exhibition at Amherst at Deerpark
Opens daily 9 a.m. Last entry at 5 p.m.
Downton Abbey Exhibition at The Biltmore Legacy in Antler Hill Village
Open daily 10 a.m. Last entry at 6 p.m.
Do I need a reservation to visit the exhibition?
A reservation is not required. We recommend arriving early, as wait times may be longer on busy days.
Is there an additional ticket purchase required for Biltmore Annual Passholders?
Yes. Biltmore Annual Passholders may purchase daytime admission to Downton Abbey: The Exhibition
Is there an additional charge to see the exhibition?
The Exhibition is included with daytime admission or an overnight stay that includes daytime admission.
Admission to Downton Abbey: The Exhibition is not included in Group Tickets admission or Annual Passes.
How do I become a Biltmore Annual Passholder?
View our Biltmore Annual Pass page to learn about benefits and purchase a pass.
I would love to visit Biltmore’s Gardens and/or Winery, but I don’t have time to enjoy all that a general admission ticket has to offer. Does Biltmore offer a partial ticket?
Biltmore does not have a partial ticket option. Biltmore general admission tickets provide guests access to a self-guided visit through Biltmore House & Gardens and Antler Hill Village & Winery. Guests generally allow 6-8 hours to enjoy the estate, and sometimes their visit continues into the following day.
I purchased a Candlelight Christmas Evenings ticket, but I am unable to visit on the date/time I selected. What should I do?
Candlelight Christmas Evenings tickets are non-refundable. If you need to change the date and/or time of your visit, you may do so by calling 800-411-3812. We will be happy to change this for you, based on our current availability.
Since this is a special event, there will be a $25 (plus tax) change fee assessed for the order, and you will be responsible for paying the difference if the price has increased. If you are unable to attend a Candlelight Christmas Evening, your ticket will be valid for daytime admission through October 31, 2020.
I purchased a daytime admission ticket, but am not able to visit as planned. Can I cancel my purchase?
Biltmore admission tickets are non-refundable once purchased; we will honor the monetary value of your ticket for a future visit. When you are ready to visit in the future, please bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current daytime ticket. Please note, there may be a difference in price. If you would like, you can also give your admission ticket(s) to friends or family to enjoy!