Close search

Tickets FAQs

  • How do I purchase tickets for Chihuly at Biltmore?

    Since this is a special exhibition, tickets with reserved entry times are required for all guests, including Passholders and children.

    Guests may purchase tickets that include both Biltmore House and Chihuly at Biltmore admission.

    Due to limited capacity at Amherst at Deerpark®, exhibition-only admission is available to Biltmore Annual Passholders (via their exclusive Passholder dashboard), lodging guests who purchase exhibition-inclusive overnight stay packages, Biltmore employees, groups who book via our Group Sales office, and Biltmore’s Affiliate Sales partners.

  • Do Biltmore Annual Passholders receive discounted admission to Chihuly at Biltmore?

    Yes. Passholders may purchase discounted exhibition-only admission for themselves and discounted estate admission (includes Biltmore House access) for their guests via their exclusive Passholder dashboard. Not a Passholder? Become one today.

  • Do I need a reservation time to enter Chihuly at Biltmore?

    Yes. Reservations are required for exhibition entry and must be made at the time of purchase. Guests who arrive without a reservation cannot by guaranteed entry.

  • Is Candlelight Christmas Evenings different than Christmas at Biltmore during the day?

    Yes! By day, the elegant rooms of the house shimmer, adorned with Christmas trees, ribbons, garlands, and thousands of lights. In the evenings, the addition of flickering candlelight, cozy flames in the fireplaces, and live music invite you to imagine yourself a guest at the first Vanderbilt family Christmas in 1895.

  • I purchased an admission ticket, but am unable to visit as planned due to illness. Can I cancel my purchase?

    Yes. We have temporarily revised our ticket cancellation policies to accommodate guests unable to travel as planned. Please complete our cancellation form to cancel your ticket(s).

    You are also welcome to:

    1. Gift your admission ticket(s) to friends or family to enjoy!

    2. Save your ticket for a future visit. When ready to reschedule your visit, please:

    • Call 1-800-411-3812 to reserve your date and time in advance (recommended), OR
    • Bring your confirmation number or ticket(s) to the Reception and Ticketing Sales Center to exchange for a current ticket, and we will honor its monetary value. NOTE: there may be a difference in price.

  • Should I make dining reservations for my Candlelight visit?

    Yes. Reservations are available and highly recommended for ticketed Candlelight Christmas Evenings guests at the following estate restaurants:

    • Stable Café
    • Cedric’s Tavern
    • Bistro
    • Village Social

    NOTE: During November and December, dining reservations for The Dining Room at The Inn on Biltmore Estate® are exclusively available to guests staying at The Inn, Village Hotel, or Cottages on Biltmore Estate.

  • How do I redeem a complimentary ticket?

    Visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time. Advance reservations are required year-round for Biltmore House entry, and must be made in advance at biltmore.com/reserve.

    NOTE: Guests who arrive at the estate without reservations cannot be guaranteed entry.

  • Are there any restrictions for complimentary ticket reservations?

    Yes. Select high-visitation dates are unavailable for complimentary admission, including holidays, some weekends, and the month of October. Unavailable dates are subject to change.

    NOTE: Our complimentary ticket policy, unavailable dates, and reservation availability are subject to change without notice.

  • Can I arrive to the estate earlier than my reservation time on my ticket?

    Yes! The reservation time on your admission ticket is your Biltmore House entry time. We encourage you to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more. Alternatively, if you arrive after 4:30 p.m., you can return the next day to enjoy the rest of the estate.

    We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

    NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

  • What does a complimentary ticket include?

    Complimentary tickets are valid for one daytime visit and include a self-guided visit to Biltmore House (advance reservation required) and access to our gardens and grounds, Antler Hill Village & Winery, shopping, dining, outdoor activities, and more.

    NOTE: Complimentary tickets do not include access to special events such as Candlelight Christmas Evenings. A separate ticket purchase is required for special events.