Tropical Storm Helene Updates

Biltmore is temporarily closed as our community continues focusing on recovery efforts. We appreciate your patience as we navigate this crisis together and we are committed to providing updates as they are available.

Impacts on the Estate:
While our focus remains on our employees and communities affected, we are assessing impacts to the estate from Tropical Storm Helene. Like all of this region, conditions vary by location across our 8,000-acre property.

Biltmore House and our conservatory, winery, gardens, and hotels received minimal or no damage from the storm. In forested areas, crews are clearing debris from roads and inspecting wind damage. The entrance to Biltmore and other low-lying areas of the property experienced flooding which has receded. We are assessing structures and roadways in those areas. As with all of our neighbors who experienced the effects of Helene, we are working on our plans for a swift recovery and look forward to welcoming our guests to this region as soon as it is safe to do so.

To Our Employees:
You remain our top priority as our community begins recovery from this devastating storm. Entrance to the estate is not permitted without direction from your supervisor. If you have not already, please check in with your team to let us know you and your loved ones are safe. We will be sending updates through our emergency notification system and to personal email addresses while our company network is down. You can also check here for closure information until we are able to repair our internal communication channels.

To Our Community:
We are heartbroken for our friends, family, and neighbors across this region who have been devastated by this storm. To our first responders, utility workers, and community volunteers, we are eternally grateful for your endless care and courage. We will all work together to recover from this unprecedented disaster.

To Our Passholders and Club Members:
Estate access remains closed to Biltmore Annual Passholders, Vanderbilt Wine Club members, and Sporting Clay Club members until further notice. We look forward to welcoming you back once we have safely reopened.

To Our Daytime, Overnight, and Event Guests:
We understand you may have questions regarding cancellations and refunds. Daytime and overnight guests may reference the resource information below. Private events will be contacted directly by our teams.

We appreciate your patience with delays in processing refunds as we work to repair our internal network and communication systems.

Your outpouring of concern for our region has been heartwarming and we are deeply grateful to our guests who want to help our community during this challenging time.

For more info and ways to help, please see resources linked below.

Helpful Community Resources:

• For real-time traffic updates and road closure information, visit DriveNC.gov
• For current information on food and water distribution sites and other updates from the City of Asheville, visit City of Asheville Recovery Resources
• For Buncombe County resources, visit Buncombe County Emergency Preparedness
• For travel and safety info for the Asheville area, visit Explore Asheville
• For FEMA individual assistance requests: Call 1-800-621-3362, visit disasterassistance.gov, or download the FEMA app.
• If you are willing and able to volunteer in our community, please email helenevolunteers@buncombecounty.org.
• To make a donation toward recovery efforts, please email helenedonations@buncombecounty.org or consider these organizations:
  • The Salvation Army of Asheville
  • MANNA FoodBank
  • United Way of Asheville and Buncombe County

Daytime Guests:
Guests with daytime tickets for Friday, Sept. 27 through Friday, Nov. 1 are welcome to:

• • Use your ticket on another day
    • Please do not call to change your visit date at this time; when ready to reschedule your visit after we’ve safely reopened, please:
      • Call 800-411-3812 to reserve your date and time in advance OR
      • Exchange your current ticket in-person at our Reception and Ticketing Sales Center.
      • Please note: There may be a difference in price.
  • Request a refund online if so desired. We appreciate your patience on processing time.

Overnight Guests:
For overnight guests with planned arrivals Friday, Sept. 27 through Friday, Nov. 1, we will email you with reservation options this week and will update this page with additional details. Our reservation system is currently down and unable to handle refund requests.