Health and Safety Updates
Opening our 8,000-Acre Estate on a Limited Basis Starting May 9
In accordance with state and local government reopening guidelines, Biltmore will open the estate’s park spaces—our glorious gardens and grounds with more than 20 miles of walking, hiking, and biking trails—beginning Saturday, May 9.
With consideration for county mandates regarding social distancing and mass gatherings, we are opening exclusively for Biltmore Annual Passholders who reside in Western North Carolina on an advance reservations-only basis.
We will expand the opening of additional guest experiences in alignment with state and local guidelines. We look forward to welcoming more guests to the estate at that time. Please continue to consult this page for updates.
The Safety of Our Guests & Staff is Our Top Priority
The well-being of our guests and employees is our top priority. To that end, we are doing the following:
- Limiting daily capacity and hours of entry to the estate.
- Ensuring employees are informed, receiving health screenings, and following CDC & OSHA guidelines for working during COVID-19.
- Requiring masks and gloves for our employees in guest areas.
- Aligning our stringent cleaning procedures to CDC guidelines, including use of CDC-compliant cleaning products, increased sanitation frequency, and disinfection of high touch areas in all public spaces and hotel guest rooms.
- Reducing frequency of room usage at our hotels to allow 48 hours between check-in for our guests.
- Providing hand sanitizer stations at convenient locations for guest and employee use.
- Adopting a cashless payment protocol whereby we accept credit, debit, and Biltmore Gift Cards only during this time.
- Providing clear and frequent reminders to follow CDC guidelines for social distancing and personal hygiene via signage throughout the estate.
- Monitoring guest areas to encourage social distancing and reduce group gatherings in accordance with government mandates.
We are excited to welcome you back to Biltmore. To help us keep our guests, and our employees safe, we ask that you please:
- Follow CDC health & safety guidelines:
- It is recommended that you wear a face covering when around others and distancing is not possible.
- Always keep at least 6 feet between you and others.
- Gatherings or groups of more than 10 people are prohibited.
- Follow proper hand washing guidelines.
- Cover your mouth and nose with a tissue when you cough or sneeze.
- Stay home if you are ill or exhibiting symptoms of flu or COVID-19.
- Be courteous on trails and walkways and allow ample space for passing and social distancing.
- Be prepared for cashless payment methods; Biltmore will be accepting credit, debit, and Biltmore Gift Cards only during this time.
Where can I find information about COVID-19 Coronavirus for Buncombe County, NC?
For updates specific to Buncombe County, visit websites for the Buncombe County Department of Health and Human Services.
For updates specific to the state of North Carolina, visit websites for the NC Department of Health and Human Services.
Are your hotels open?
Village Hotel is now accepting reservations for May 9–21 stays for:
- leisure travel from guests residing within the 828 area code
- non-leisure travel (for business or an event) from guests residing outside of the 828 area code
Why is the estate only open to Biltmore Annual Passholders in Western North Carolina, and which counties does that include?
Buncombe County currently has a travel restriction in place; in alignment with that mandate, we are offering the first stage of our reopening to Passholders in Western North Carolina.
WNC Counties include: Alexander, Avery, Buncombe, Burke, Caldwell, Catawba, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, and Yancey.
Advanced reservations for Grounds Entry are required for access during this time.
How can I become a Biltmore Annual Passholder?
To learn about the many benefits Biltmore Annual Passholders receive, and to take advantage of our best-ever offer* for a new Pass, visit: Biltmore.com/passholders
*Enjoy 15 months of Passholder benefits for nearly half the price of 12! This offer ends May 31, 2020. Some restrictions apply. See link for details.
When will tickets become available for non-Passholders?
Daytime admission tickets will become available to the general public when our local and state government mandates allow. We will announce the subsequent stages of our reopening as we are able via this updates page. Thank you for your patience.
- How can I stay connected with Biltmore from home?
Will Downton Abbey: The Exhibition be extended?
Yes! We recently announced that Downton Abbey: The Exhibition will remain at Biltmore through September 7, 2020. We will announce the reopening of the exhibition and when tickets become available as soon as we are able.