Biltmore Help Center

General

• Are reservations required for Biltmore House and/or Biltmore exhibitions?

  Yes. Reservations are required every day for all guests entering Biltmore House and/or Amherst at Deerpark, Biltmore’s exhibition space. You’ll reserve entry times when purchasing your ticket.

  
  Guests who arrive without a Biltmore House reservation cannot be guaranteed Biltmore House entry; similarly, guests who arrive without an exhibition reservation cannot be guaranteed exhibition entry.

  
  NOTE: Please arrive at your reserved entry time for Biltmore House and/or Amherst at Deerpark. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

• What can I do if you’re sold out on the date I wish to visit?

  Simply choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.

• Should I purchase my ticket in advance?

  Yes! Not only does purchasing Biltmore House admission online guarantee entry on your preferred date, it also saves you $10 per ticket!

• Can I arrive to the estate earlier than my reservation time on my ticket?

  Yes! The reservation time on your admission ticket is your Biltmore House entry time. We encourage you to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more.

  We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.
  

• Does Biltmore offer admission discounts?

  Yes! View our special offers for details on discounted admission for Seniors, U.S. Military members, and more.

• Can I reschedule my reservation or cancel for a refund?

  Although Biltmore tickets are non-refundable, all tickets include visit date flexibility. This means, if you are unable to visit Biltmore as planned, you can rebook your tickets for a future visit.

  With your ticket ID and credit card on hand, call us at least 48 hours PRIOR to your booked visit at 800-411-3812 to:

  • Let us know you can’t make your original reservation.
  • Choose your future visit date/time so we can rebook you.*
    If you’re unsure of your future plans, simply call us again when ready, and we’ll rebook you then.

  Alternatively, you may gift your ticket(s) to friends or family to enjoy on the date of your original reservation!

  *Please note:

  • Ticket options and pricing vary by season.
  • To rebook a Candlelight Christmas Evenings™ ticket for a future Candlelight Christmas Evenings visit, you must do so PRIOR to your original reservation date; otherwise, your ticket can only be rebooked as a daytime ticket.
  • Unless rebooked PRIOR to original visit date/time, all guided tours, outdoor activities, exhibitions, and special events lose their value.

Passholder

• How do I become a Biltmore Annual Passholder?

  You can purchase or renew your Annual Pass in person at our Reception and Ticketing Sales Center, by phone at 800-411-3812, or online. Visit our Annual Pass page to learn more.

• I lost my Biltmore Annual Pass Photo I.D. Card – what do I do?

  No problem! Simply visit our Reservations Ticketing & Sales Center to have your I.D. card reprinted. Your guest services associate can either take a new photo or use the photo from the lost card, which is saved in our system. The fee for replacing a lost card is $2.00.

• What are the benefits of being a Passholder? 

  Biltmore Annual Passholders enjoy all of the following for less than $1 a day: 

  • Unlimited daytime Biltmore House visits
  • Year-round estate access that includes our gardens, grounds, and Antler Hill Village & Winery
  • Free admission for your kids ages 16 and under
  • Discounts on tickets for your guests
  • Discounts on tickets for beloved holiday tradition Candlelight Christmas Evenings, all-new outdoor evening light and sound experience Luminere, and guest-favorite exhibitions like Tutankhamun: His Tomb and His Treasures
  • Discounts on dining, shopping, specialty tours, activities, and so much more!   

  View our Biltmore Annual Pass page to view ALL benefits and purchase your Pass.   

Candlelight Christmas Evenings

• Is Candlelight Christmas Evenings different than Christmas at Biltmore during the day?

  Yes! By day, the elegant rooms of the house shimmer, adorned with Christmas trees, ribbons, garlands, and thousands of lights. In the evenings, the addition of flickering candlelight, cozy flames in the fireplaces, and live music invite you to imagine yourself as a guest at the first Vanderbilt family Christmas in 1895.

• Are there any dates Candlelight is not available?

  Candlelight Christmas Evenings is not available November 17, November 26, or December 24.

• How do I use the daytime portion of my Candlelight ticket?

  In addition to Evening admission to Biltmore House, ALL Candlelight tickets include Daytime admission to estate grounds: Antler Hill Village & Winery, gardens, shops, and restaurants.

  With Candlelight Christmas House & Grounds and Candlelight Christmas Exclusive Tour, House & Grounds tickets, you can enjoy the daytime portion of your ticket on the same day of your evening visit OR the day after.

• Should I make dining reservations for my Candlelight visit?

  Yes. Reservations are available and highly recommended for ticketed Candlelight Christmas Evenings guests at the following estate restaurants:

  • Stable Café
  • Cedric’s Tavern
  • Bistro
  • Village Social

  NOTE: During November and December, dining reservations for The Dining Room at The Inn on Biltmore Estate® are exclusively available to guests staying at The Inn, Village Hotel, or Cottages on Biltmore Estate.

Complimentary tickets

• What does a complimentary ticket include?

  Complimentary tickets are valid for one daytime visit and include a self-guided visit to Biltmore House (advance reservation required) and access to our gardens and grounds, Antler Hill Village & Winery, shopping, dining, outdoor activities, and more.

  NOTE: Complimentary tickets do not include access to special events such as Candlelight Christmas Evenings. A separate ticket purchase is required for special events.

• How do I redeem a complimentary ticket?

  Visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time. Advance reservations are required year-round for Biltmore House entry, and must be made in advance at biltmore.com/reserve.

  NOTE: Guests who arrive at the estate without reservations cannot be guaranteed entry.

• Are there any restrictions for complimentary ticket reservations?

  Yes. Select high-visitation dates are unavailable for complimentary admission, including holidays, some weekends, and the month of October. Unavailable dates are subject to change.

  NOTE: Our complimentary ticket policy, unavailable dates, and reservation availability are subject to change without notice.

• What are your hours of operation?

  Biltmore is open 365 days a year and our hours vary each season. Please see our Hours of Operation page for a complete listing.

• I am a Passholder/Employee/Patron of a partner area attraction/business; how do I reserve and pick up my discount Biltmore tickets?

  Biltmore is delighted to offer $10 off daytime admission* to:

  • Passholders from Chimney Rock State Park, Dollywood, Dollywood’s Splash Country, Grandfather Mountain, Tennessee Aquarium, Tweetsie Railroad, and WNC Nature Center

  • Employees of Mast General Store

  • Patrons (Ticket Holders) of Flat Rock Playhouse

  Reservations must be made in advance by calling Biltmore’s Reception & Ticketing Sales Center at 800-624-1575.

  On the day of your visit, please pick up your discount tickets at Biltmore’s Reception & Ticketing Sales Center (128 Approach Rd, Biltmore Forest, NC 28803) by presenting one of the following at Will Call:

  • Valid Passholder ID for partner area attraction (listed above)
  • Recent Mast General Store pay stub
  • Flat Rock Playhouse tickets

  *Plus applicable tax. Limit 4 tickets. Youth ages 10-16 are half the adult price and kids 9 & under are free with paying adult. Daytime prices vary seasonally and are subject to availability. Not valid with any other offer. Tickets can be upgraded to a Biltmore Annual Pass on the day of visit. Offer valid for 2025 calendar year.