Providing Gracious Hospitality, One Bite at a Time

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Cloreitha Fenton, Biltmore House Food & Beverage Outlets General Manager, has 23 years of providing gracious hospitality, one bite at a time.

Providing gracious hospitality at Biltmore
Cloreitha Fenton provides gracious hospitality with a smile

“I’ve been working here half my life,” said Clo, as she’s know by her friends and coworkers. “I like to tell people I’m ‘Biltmore-grown’.”

As General Manager, Clo oversees a department of all the employees who operate the food and beverage outlets for Biltmore House & Gardens, including The Bake Shop, Biltmore Dairy Bar®, and Courtyard Market in the Stable Courtyard, Conservatory Café located behind the Conservatory, and all the satellite food carts that pop up for special dates and events.

Guests entering Biltmore Dairy Bar®
Located in the Stable Courtyard adjacent to Biltmore House, Biltmore Dairy Bar® serves a wide range of sweet treats

In the past two decades, Clo has served in a variety of different roles at Biltmore. She joined the estate as a cook at Stable Café, then moved to Deerpark Restaurant. In 2000 she switched her focus to work in purchasing for Food & Beverage, but eventually returned to the Stable Complex as a supervisor for the outlets there.

In 2003 she became assistant manager of all estate food outlets, eventually helping open both The Creamery and Smokehouse for the launch of Antler Hill Village in 2010.

Guests enjoying gracious hospitality at The Creamery
Guests enjoy ice cream and other delicious treats and snacks at The Creamery in Antler Hill Village

Clo became a general manager in 2014 and is responsible for overseeing a team of supervisors, daily operations for the outlets, financials, and ensuring that her dedicated team of employees have everything they need to provide excellent service to guests.

Biltmore staff members provide gracious hospitality one bite at a time
Clo offers a training moment to a member of her team

“We’re in the mix every day, and we’re very hands-on. Sometimes we have to make decisions on the fly and make things happen,” she said. “In addition to the day-to-day work, my focus is to grow my team, make sure we’re profitable, and make sure my employees are taken care of.”

Clo embraces all the values Biltmore represents, but there is one that resonates with her in particular.

Family enjoying ice cream and treats at Biltmore
Biltmore Dairy Bar® offers something special for everyone, including vanilla ice cream inspired by an original Biltmore recipe

“I was raised to be gracious, to say ‘ma’am’ and ‘thank you’ and to be kind, and I make sure I maintain that sense of gracious hospitality. I try my best to help all my employees succeed and focus on those who want to grow,” she said. “I want to come in every day and give 100 percent, to give all I can.”

Join our gracious hospitality team today!

Culinary staff holds career sign in front of Biltmore House
Apply now to become a member of the Biltmore team

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.

In addition, Biltmore has been recognized as one of the Best and Brightest Companies To Work For® in 2021. We invite you to consider joining our dedicated team by viewing careers and applying online.

Featured image: Clo Fenton showcases a Winky Bar Sundae in a waffle bowl––a delightful creation inspired by a treat served at the original Biltmore Dairy Bar®.

Woven in Wonder: Stickwork by Patrick Dougherty

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Woven in wonder, Stickwork by Patrick Dougherty is a fascinating outdoor sculpture created exclusively for Biltmore.

Stickwork is a one-of-a-kind installation

“Each of Patrick’s sculptures are one-of-a-kind,” said Travis Tatham, Director of Entertaining and Event Programming, “and that makes his work a perfect fit for Biltmore, which is a one-of-a-kind destination.”

Weaving with willows

Patrick Dougherty with his Stickwork creation for Biltmore
Patrick Dougherty with his Stickwork creation for Biltmore

Working with willow branches, Patrick creates large-scale installations that reflect the beauty and character of the site that hosts them.

Patrick and son Sam Dougherty arrived at Biltmore in mid-March to begin work on the installation in Antler Hill Village along with a truckload of willow branches grown in New York.

Patrick Dougherty with his Stickwork creation for Biltmore
Patrick Dougherty weaves willow branches into his Stickwork sculpture

“Given the large crowds that Biltmore draws, we wanted something palatial and roomy, with walking areas to accommodate large numbers of visitors,” said Patrick. “We aimed for a free-wheeling sculpture to occupy the site with flowing energy.”

Free as a Bird

Mockingbird atop Patrick Dougherty's Stickwork creation for Biltmore
A curious mockingbird checks the progress on the Stickwork sculpture in Antler Hill Village

While working at Biltmore, Patrick and Sam noticed a pair of mockingbirds that came from a nearby holly bush every day to serenade the creation.

“They seemed to be staking a claim to the work,” Patrick said, “so we decided to name the sculpture Free as a Bird in their honor.”

In the past three decades, Patrick has built more than 300 of these large-scale environmental works worldwide, from Scotland to Japan to Brussels, and all over the United States.

Sam Dougherty works on Stickwork creation for Biltmore
Sam Dougherty adds his signature woven edges to the Stickwork creation for Biltmore

Sam, Patrick’s full-time construction assistant since June 2016, has developed into an expert stickworker. His signature can be found on every sculpture, especially in the rolled top edges.

Stickwork is fun for all ages!

Stickwork creation for Biltmore
Some Biltmore staff members had an opportunity to assist Patrick and Sam Dougherty in the creation of the Stickwork sculpture in Antler Hill Village

According to one Biltmore team member who had an opportunity to work with Sam and Patrick as they wove the whimsical sculpture, “Adults have asked ‘what is this?’ but kids walk up and know exactly what to do with it. They say ‘it’s a stickhouse and I need to run through it and play!'”

Discover Stickwork by Patrick Dougherty

Child explores Stickwork sculpture in Antler Hill Village
The new Stickwork sculpture in Antler Hill Village is fun for all ages!

Now through September 30, discover Stickwork by Patrick Dougherty, located in Antler Hill Village near the Outdoor Adventure Center.

This delightful sculpture entitled Free as a Bird invites excitement and exploration for all ages, and is included with estate admission.

Free as a Bird is lit at night, further enlivening the space, especially for those who are enjoying a stay at either of our distinctive hotels or our two private historic cottages.

The Railcar Red Wine Runs Smooth

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The Railcar Red Wine runs smooth–and we invite you to try it for yourself!

The powerful red blend—handcrafted to honor George Vanderbilt’s personal ties to the American railroad industry—and as a complement to Biltmore Gardens Railway—is just the ticket for sipping and savoring with your favorite foods.

The Railcar Red Wine runs smooth
The Railcar red wine is a powerful complement to Biltmore Gardens Railway

The Railcar red wine runs smooth

“The Railcar is a distinctive red wine crafted predominantly of Cabernet Sauvignon, Syrah, Petite Sirah, and Merlot,” said Biltmore Winemaker Sharon Fenchak. “I selected fruit from our vineyard partners in Paso Robles and Lake County—two outstanding grape-growing regions in California’s wine country.”

As soon as you uncork The Railcar, you’ll experience its earthy bouquet that includes hints of caramel, vanilla, plum, black cherry, and baking spice.

Friends toasting with red wine
Cheers to the chill, grill, and thrill of summer entertaining

On tasting this medium-to-large bodied garnet-colored wine, you’ll discover bright cherry, plum, and dried fruit flavors up front, a bit of spice, and nice full tannins that make it an excellent pairing partner with barbecue, smoked meats, and pasta with red sauce.

Creating a distinctive label

“When we first talked about creating this wine, we knew it would need a special label that showcased how distinctive it is,” noted Jill Whitfield, Senior Marketing Manager, Biltmore Wines. “With that in mind, we reached out to Asheville artist Bryan Koontz to see what he envisioned for The Railcar.”

Sketches for The Railcar label
Bryan refines his graphite concept sketches for The Railcar red wine

Getting on track with a local artist

In addition to being an an exceptional artist who created original artwork for our 2018 Christmas at Biltmore Wine labels and our 2019 Spring Release label, Bryan is a train aficionado whose detailed illustrations of trains have appeared in books depicting the historic development of railroads in this country.

Transitioning the sketches from graphite to watercolor
Transitioning from graphite to watercolor

Concepts and sketches

He’s particularly knowledgeable about the types of steam engines that would have been in use in George Vanderbilt’s day, and he drew on that knowledge to create several concepts that he began to refine with a final destination in mind.

“I knew about George Vanderbilt’s railway connections,” said Bryan, “and that he had his own private railcar. That was the height of luxury at that time, to commission a custom-made railcar and travel in style anywhere a train could take you!”

Bryan’s initial concepts and early sketches were rendered in graphite pencil to provide the crisp clarity that characterizes his work. It’s a medium that lends itself to creating all the tiny details of a vintage steam engine.

Refining the details

The artist at work on the label in his studio
Bryan at work on the label in his studio

As the concept was refined toward its final iteration, Bryan used watercolors to bring the engine, its cars, and the surrounding landscape to life.

Final touches for The Railcar label
The label nearing completion

The final version looks so real you can almost hear the engine coming down the track toward you—perhaps pulling George Vanderbilt’s private railcar behind it!

Enjoy The Railcar Red Wine along with Biltmore Gardens Railway!

Biltlmore Gardens Railway display
Biltmore Gardens Railway in Antler Hill Village

From July 1, 2020, through February 15, 2021, marvel at Biltmore Gardens Railway, our botanical model train display located in Antler Hill Village.

New this year, we’re featuring iconic American train stations crafted from natural materials such as leaves, twigs, and bark.

Stroll through this fascinating display that hearkens back to the golden age of train travel, and celebrate the occasion with a distinctive bottle of The Railcar Red Wine, available at estate shops, online, or close to home with our Retailer Locator.